Position Summary

The Executive Officer provides enterprise-wide leadership for contract performance, workforce management, quality assurance, stakeholder engagement, and organizational effectiveness across multiple Passport Services offices.

Key Responsibilities

• Serve as the senior contractor representative to Passport Services leadership.
• Provide oversight of staffing, workforce development, and employee retention.
• Direct strategic planning, quality management, and operational excellence initiatives.
• Manage customer relationships and executive-level communications.
• Lead performance management, risk mitigation, and service-delivery improvement efforts.
• Ensure contract compliance and successful delivery of all program objectives.
• Provide executive briefings, performance reporting, and organizational recommendations.

Required Qualifications

• Master's Degree in Business, Public Administration, Management, or related field (or 12 years equivalent experience).
• Minimum 8 years Program Management experience.
• PMP Certification.
• Experience leading large federal programs and professional services workforces.
• Active Secret Clearance.

Preferred Qualifications

• Recent experience supporting the Department of State or other federal civilian agencies.
• Experience overseeing large professional services contracts supporting 100+ personnel.
• Experience leading geographically dispersed teams across multiple locations.
• Experience supporting workforce transformation, organizational modernization, and change-management initiatives.
• Experience implementing ISO 9001 quality management systems.
• Experience with SAFe, Agile, Lean Six Sigma, or continuous-improvement methodologies.
• Experience supporting executive-level governance, strategic planning, and performance management programs.
• Familiarity with Microsoft Power BI, SharePoint, Power Platform, and enterprise collaboration environments.

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