Position Summary

The Subject Matter Expert, ISO and Quality Management will help establish, assess, and improve quality-management practices across the program. The role will examine operational processes, identify risks and inefficiencies, develop corrective recommendations, and support implementation of measurable quality and performance improvements.

Key Responsibilities

• Advise program leadership on ISO standards and quality-management practices.
• Support implementation and maintenance of ISO-aligned processes and documentation.
• Conduct quality, process, and organizational-performance assessments.
• Perform root-cause analysis and recommend corrective and preventive actions.
• Develop performance measures, quality indicators, dashboards, and scorecards.
• Lead process-mapping and workflow-improvement activities.
• Support quality-plan development, implementation, and recurring updates.
• Identify opportunities to improve efficiency, standardization, and service quality.
• Facilitate quality workshops, working sessions, and knowledge-transfer activities.
• Prepare executive assessments, findings, recommendations, and briefings.
• Support continuous-improvement and transformation initiatives.

Required Qualifications

• Master’s degree in a related field or 16 years of qualifying experience in lieu of the degree.
• Minimum 10 years of specialized experience in ISO, quality management, process improvement, or a related discipline.
• Recognized ISO credential.
• Lean Six Sigma certification.
• Demonstrated knowledge of quality-management systems, process documentation, and problem-solving methods.
• Strong analytical, facilitation, writing, and executive-presentation skills.
• Active Secret clearance.

Preferred Qualifications

• Experience building, implementing, maintaining, or auditing ISO 9001 quality-management systems.
• Experience supporting federal operational-excellence or modernization programs.
• Experience performing organizational assessments and process-maturity evaluations.
• Expertise in root-cause analysis, process mapping, workflow optimization, and corrective-action management.
• Experience developing KPIs, operational dashboards, quality scorecards, and executive reports.
• Familiarity with SAFe, Agile, or comparable delivery frameworks.
• Experience supporting large, complex, multi-office professional-services programs.
• Department of State or relevant federal experience.

FM Talent Source is an Equal Employment Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by law.

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