Excited about accounting
Posted on: 2024-08-28
Experience MAY 2023 – May 2024Senior Cash Application Specialist | Airgas
Host one-on-one meetings with teammates when guidance and motivation is needed
Collaborate with various departments and management to improve procedures
Develop and train new hires and work closely with teammates engaged in a PIP program
Complete various spreadsheets, including GL balancing, payments, and metrics updates
May 2022 – May 2023
Cash Application Specialist | Airgas
Accurately complete customer payments in HRC and SAP while ensuring the team SLA is met
Identify and complete disputes in SAP for each customer situation
Member of the Specialty Payer and Credit Card Backup teams, taking on essential customers and gaining new skills
January 2019 – January 2021
Senior Member Experience Specialist | Towpath Credit Union
Investigate member questions and concerns, strengthening relationships and trust with members
Assist with the onboarding of new employees
Maintain switchboard queue
February 2018 – January 2019
Member Experience Coordinator | Towpath Credit Union
Welcome incoming members and advise them where to go
Answer member calls and assist in the teller line when needed
Verify and check in vendors and board members
January 2017- February 2018
Member Experience Specialist | Towpath Credit Union
Provide exceptional member experience while building rapport with members
Promote financial products for the benefit of the member
Open accounts for new and existing members
SkillsPatience • Proficient with SAP • Team player • Time management • Detail oriented • Data organization • Research • Data entry • Customer experience • Leadership • Multitasking
Education 2014-2015 2014