Tour Guide 20 years experience

Detail-oriented Tour Lead, Operator, and Technician with an eye for detail and quality control. 

Tour Guide                                               09/2000 to 07/2019

Harley Davidson Inc | Menomonee Falls, WI

My job duties included assisting with supervision in the tour center, giving tours and giving presentations to the public, schools, and VIP's

·        Built personal relationships with guests to promote positive experiences.

·        Worked closely with management staff of Harley Davidson to create new and lucrative tours.

·        Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.

Professional Cleaner                      11/1997 to 03/2000

Fox's Cleaning Service | Hartford, WI

·        Worked alongside other cleaners to complete jobs in clients’ homes.

·        Delivered quality customer service to address urgent needs and cleaning requests.

Press Operator                                    06/1996 to 10/1997

Craft Cast | Jackson, WI

·        Wax Press operator for injection molding

·        Inspected products for clarity, accuracy, and conformance to provided specifications

·        Assembled wax parts on to a casting tree

Finishing Technician                            04/1995 to 05/1996

Quad Graphics Hartford | Hartford, WI

·        Inspected magazines and packet feeding

·        Made sure that products were produced on time and are of good quality.

·        Inspected finished products for quality and adherence to customer specifications.

Front Desk Clerk                                04/1994 to 05/1994

Exel Inn | Glendale, WI

·        Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention

·        Confirmed relevant guest information and payment methods

·        Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.