Customer Care
Posted on: 2021-08-03
Lex Hachet
[email protected] - 614-300-0287 - Columbus, Ohio
PROFESSIONAL SUMMARY
Customer care coordinator with 2 years’ experience in conflict resolution and high-volume outbound and inbound customer care.
WORK EXPERIENCE
Customer Care Coordinator February 2019-Present
Chipotle, Corporate Division Columbus, Ohio
- Maintain 90% customer satisfaction while performing inbound and outbound calling, average call time of 3-5 minutes
- Reply to customer concerns via phone, e-mail, and LiveEngage
- Handle internal and external PR concerns; de-escalate cases before hitting social media
- Utilize company software to prevent loss due to fraud
- Assist in troubleshooting account issues and log-in and password resets
- Create internal memos on troubleshooting, slack support, and items
Freelancing – Various Gigs August 2017 – February 2019
Various Companies Remote
- Created SEO-driven content for clients for The Content Authority and Textbroker
- Edited and assisting in revising client essays
- Worked with clients to draft business plans
Community Engagement Specialist - United Way August 2017 – August 2018
AmeriCorps VISTA, one-year term Buffalo, New York
- Recruited multiple volunteers
- Promoted free tax filing programs for low-income customers
- Assisted multiple locations in serving clients with tax preparation
EDUCATION
Wright State University
Bachelor’s of Rehabilitation
SKILLS, SOFTWARE
Hard Skills: Multiple phone lines, Fraud Detection, Outbound Calling, Inbound Calling, SEO
Soft Skills: Team Player, Self-Starter, Go-getter, Multi-tasking, Customer Service Skills, Leadership, Management
Software: Sparkfly, Salesforce Lightning/Classic, DoorDash Merchant Portal, Google Docs, Slack, Discord, Android