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Customer Care Resume


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Resume:


Lex Hachet

(email hidden)  -  (phone hidden) - Columbus, Ohio

 

PROFESSIONAL SUMMARY             

 

Customer care coordinator with years’ experience in conflict resolution and high-volume outbound and inbound customer care.

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WORK EXPERIENCE                           

 

Customer Care Coordinator                                                                               February -Present 

Chipotle, Corporate Division                                                                                                ­­Columbus, Ohio

 

  • Maintain % customer satisfaction while performing inbound and outbound calling, average call time of - minutes
  • Reply to customer concerns via phone, e-mail, and LiveEngage
  • Handle internal and external PR concerns; de-escalate cases before hitting social media
  • Utilize company software to prevent loss due to fraud
  • Assist in troubleshooting account issues and log-in and password resets
  • Create internal memos on troubleshooting, slack support, and items

 

Freelancing – Various Gigs                                                                       August – February

Various Companies                                                                                                                               Remote

 

  • Created SEO-driven content for clients for The Content Authority and Textbroker
  • Edited and assisting in revising client essays
  • Worked with clients to draft business plans

           

Community Engagement Specialist - United Way                                 August – August

AmeriCorps VISTA, one-year term                                                                                     Buffalo, New York

 

  • Recruited multiple volunteers
  • Promoted free tax filing programs for low-income customers
  • Assisted multiple locations in serving clients with tax preparation

 

EDUCATION

                           

Wright State University                                                                                                   

Bachelor’s of Rehabilitation

 

           

SKILLS, SOFTWARE

 

Hard Skills: Multiple phone lines, Fraud Detection, Outbound Calling, Inbound Calling, SEO

Soft Skills: Team Player, Self-Starter, Go-getter, Multi-tasking, Customer Service Skills, Leadership, Management

Software:  Sparkfly, Salesforce Lightning/Classic, DoorDash Merchant Portal, Google Docs, Slack, Discord, Android