Women's Job List

lucy viruet Resume


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Resume:


 

 

Objective

I have been with Marriott International since as PBX Operator/AYS Agent.  I started my career in New York at the Marriott Eastside Hotel, and moved to Florida in .  Currently I work at the Marriott Village in Orlando, Florida which consists of three Select Service properties (Courtyard, Fairfield and Springhill Suites) and over rooms.

 

 

 

 

 

Experience The Marriott Village                                                                                                       March -Present

At Your Service Agent: In my position I have contact with guests, non-registered guests, vendors and Marriott staff.  I answer all incoming calls and process all outgoing calls with professionalism and dedication to provide the best guest service possible.  I process a variety of calls such as guest requests for wake up calls, TDD relay calls, and answering or transferring non-registered guest calls, and advising guests of any messages received. Additionally, I enjoy being able to make a guest’s stay special by responding to special requests from guests, following up with the guests, and making sure they are satisfied with their requests. I also test communications equipment to ensure it works properly and have systems experience in Guestware, GXP, Marsha and PMS. I am also a member of the New York Trades Council Local ().  

New York at the Marriott Eastside Hotel                                                                November - March

                                                    

 

 

 

 

 

Education Washington Irving High School                                                                                                               (phone hidden) Communications focus during my years.                                                                                           

 

 

 

 

 

 

Recognition

Fluent in English and Spanish- written and verbal

Member of Corners Baptiste Church

Feed the Homeless, Volunteer with Marriott