lucy viruet

I have been with Marriott International since 1993 as PBX Operator/AYS Agent.  I started my career in New York at the Marriott Eastside Hotel, and moved to Florida in 2004.  Currently I work at the Marriott Village in Orlando, Florida which consists of three Select Service properties (Courtyard, Fairfield and Springhill Suites) and over 1000 rooms.

At Your Service Agent: In my position I have contact with guests, non-registered guests, vendors and Marriott staff.  I answer all incoming calls and process all outgoing calls with professionalism and dedication to provide the best guest service possible.  I process a variety of calls such as guest requests for wake up calls, TDD relay calls, and answering or transferring non-registered guest calls, and advising guests of any messages received. Additionally, I enjoy being able to make a guest’s stay special by responding to special requests from guests, following up with the guests, and making sure they are satisfied with their requests. I also test communications equipment to ensure it works properly and have systems experience in Guestware, GXP, Marsha and PMS. I am also a member of the New York Trades Council Local (6).  

Fluent in English and Spanish- written and verbal

Member of 4 Corners Baptiste Church

Feed the Homeless, Volunteer with Marriott