Compliance Analyst

• Excel spreadsheets Self-directed
• Microsoft Office proficiency
•  Strong interpersonal skills
• All line licensed adjuster
• Scheduled Corporate Meetings
• Coordinated Staff Events
• HR Recruiting Support

• Property and Casualty
• Quality Audits
• Payroll/Tax Reports
• Employee Evaluations
• Compliance Audits 
• Conducting Safety Seminars & Training Calls 

03/2018 to current

 Licensed Multi Lines Adjuster

State Farm Insurance ? Dunwoody, GA

• Investigate property damage or personal injury.
• Compiled reports of investigation findings.
• Gathers information from sources, such as police reports. 
• Consults with specialists such as lawyers, engineers, and physicians.

11/2017 to 12/2018

Claims Specialist

Lincoln Financial Group ? Atlanta, GA

• Answering calls for all Short Term, Long Term and Life Claims
• Collects information from Claimants to report to the Claims Examiner
• Pulls Payroll & FICA reports
• Reviews all client contracts 
•  Inputs all claimant information to start claims for Intake

11/2015 to 09/2017

Commercial Compliance Analyst

Aerotek Corporate ? Hanover, MD

• Managed all Commercial Account Managers.
• Conducted Quality Audits between Account Managers and Clients 
• Assist with compiling daily and weekly compliance reports for Division.
• Reporting on new contractor starts, client and contractor paperwork requirements, coordinating with the Regional Safety Manager Team.
• Train field office and field support group on compliance process and policies.
• Update internal documents and training materials as necessary Coordination of DOT/PHMSA Drug & Alcohol Program.
• Safety equipment ordering and invoicing Scan contractor documents into system database Purging of files.
• Scheduled Safety Meetings

06/2014 to 09/2017

HR Support Representative

EHP Behavioral Services LLC ? White Marsh, MD

• Verify references and conducted background checks on job candidates
• Provided management with reports of staff performance evaluations
• Interviewed exiting employees and processed the paperwork for employment terminations
• Trained new employee’s on human resources policies, and procedures to ensure compliance throughout the workplace
• Implemented hiring strategies

10/2013 to 06/2014

Front Office Administrator

Concentra Medical Center ? Baltimore, MD

• Transmitted correspondence or medical records by mail, e-mail, or fax.

• Maintained medical records, technical library, or correspondence files.
• Completed all appropriate paperwork for DOT Physicals and DOT Cards Authorizing Drug screens, TB test, Respirator Physicals and Vaccines.

07/2013 -06/2014

Member Scheduling Representative/ Practitioner Help Desk Advisor

United HealthCare ? Elkridge, MD

• Scheduling House Calls Visits for Members Making Outbound calls taking incoming calls Answers inbound calls from members and assist them with their inquiries.
• Follows system scripting and validates member demographic information.
• Documents the member's record with accurate information obtained on the call.
• Assist Nurse Practitioners with Schedules and Members Assist Nurse Practitioners with Directions, and Ordering Supplies.

02/2012 – 06/2013

Customer Service Advisor

IKEA Direct ? White Marsh, MD

• Answered phone calls in an escalated call environment.
• Provided claim status to customers.
• Entered claims into SAMS System for processing.
• Checked tracking of orders & Provided detailed information concerning inventory to customers.

General

Loch Raven High School ? Towson, MD

Marketing

Strayer University ? Nottingham, MD