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customer service - call center Resume


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Resume:


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Sonia Owens

 

CORE SKILLS

 

Ability to Handle Pressure

Accounting/Bookkeeping

Administrative

Client Relations    

Computer Skills & troubleshooting skills

Conflict Resolution               

Contract Writer

Corporate, Client Relations

CPR/First-Aid Certified

CRM Software

Customer Service

Development Excellent Communication Skills-Written and Verbal

Engagement with local university training systems

Excellent Interpersonal Skills

Experience using Google Maps

Flexible Schedule

Fundraising

Front Desk Receptionist

Internet Savvy and Website

Invoice

Microsoft Office (Word, Excel, Power point, Outlook and Share point)

Non-Profit Operations

Operations and Event Management

Process Improvement

Proposal Writer

Quantitative and Qualitative

Research and Marketing Analysis

SPSS Statistics Data Sets

Strong people skills

Social media applications Team Player

Teach technical novices

Time Management

Training systems in Health Management

 

Various web-based applications

Willingness to Learn

 

HIGHLIGHTS

Fundraising/Event Management -year Proven Sales Growth

Awarded Management Education Grant

Health and Wellness Programs Customer Service - Won Quarterly Incentives for “Caring” (one of the Corporation’s visionary goals)

Volunteer Fundraiser for Sponsorship and Grant Writing for Non-profit Organizations

Over hours of Professional Development Courses, Topics Included: Effective Performance Management, Healthcare Department’s Operations Manual, and Corporation’s Policy and Procedures

 

PROFILE SUMMARY_________________________________________________

A highly accomplished, talented and competent professional with proficient experience in large and small corporation business operations, (non-profit/profit administration, development and operations).  Developed and managed administrative offices with additional experience in customer service, HR, events management Collaborated with management on developing departmental operation’s manuals for support staff procedures in to servicing clients and departmental agencies. Collaborated with IT to leverage transformational change implemented from on-the-job training.  I have a willingness to engage in useful business and educational practices with the current corporation’s operations. My skill set engages me with current business agendas and helps me to identify and utilize resources to benefit the organization’s vision and mission. 

 

PROFESSIONAL AND VOLUNTEER EXPERIENCE

Happy Face Temporary Agency, ATL, GA                      Oct. – Dec.

                                                           

Worked temporarily for the and for Fulton County Early Voting as Assistant Manager.   Processed early voters for Fulton County elections, as part of customer service represent for Fulton County, Atlanta.  Technical troubleshooting skills.

 

Zen Body Wrap & Medical Spa, ATL, GA                                                                Apr. – Dec.

Administrative Assistant / Receptionist - Part-time                                                                                           

Temporary position - managing the spa of daily operations and marketing events approved by owner.  Quantitative and qualitative Research and marketing analysis before and after new events and product.  CRM software. Teach and train employees at the spa regarding procedures and products. 

 

Focus/Georgia Department of Community Affairs, ATL, GA

Administrative Assistant –Portfolio Management                         Jan. – June,

                                                                                                                                                                     

Temporary position to assist management in daily operations and developing, updating procedures on operations within the Portfolio Management Department at Georgia Department of Community Affairs.  Researching property information.  Developing office operations binders for department.  Created and maintained a cohesive and productive work and ITS environment, ensuring timeliness and efficiency of staff personnel.  Experience adhering to compliance standards in a heavily regulated work environment with assisting Asset/Finance Manager.   Experience coordinating the preparation of documents such as budgets, financial reports, generating check requests for contract auditors for upper management approvals.  Technical troubleshooting skills. 

 

National Western Saddle Club Assoc., Peachtree City, GA.
Director of Corporate Relations, Volunteer                                  Mar. – Jan.  

Volunteer position at Non-profit organization and I collaborated with owner of small business to find sponsorships for annual events.  Funds provided for Non-profit events for educational scholarships.  Processing, tracking and reporting grant payments Accounting, grant-making, CRM software.  Built strong strong client relations and event sponsors. 

Anthem Companies, Denver, CO
Senior Health Program Representative                                          Jun. – Aug.

 

Call Center customer service and administrative environment in collaborating with medical management and health professionals in engaging members with chronic illnesses with additional health.  Technical troubleshooting skills.

City of Hope Medical Center, Duarte, CA
Assistant Director of Development and External Affairs                                                       May – Dec.

                                                                                                                                                                     

Designed and executed over special events, including golf tournaments, dinner galas and fashion shows which raised of $. million annually for the organization with a team of four professionals and several volunteers.  Recruited and managed the work of up to volunteers and interns for eight on-going promotional events held each campaign year within the Southern California Food Industries Circle.  Wrote foundation and corporate proposals to potential donors for funding opportunities with a % successful funding rate.  Special event planning with Raiser’s Edge database.  Identify, build and cultivate relationships with corporate entities and community leaders to promote sponsorship growth and corporate / community partnerships.  Consistently achieved and or exceeded % of goals for annual fundraising which supported Cancer programs for the City of Hope.  Experience in managing CRM program for coordination and collaboration with marketing resources.  Prepared budgets and financial plan for setting goals in executing annual events.  Focus and encouraged smart growth to meet campaign goals through meetings, emails, web-conferencing and telephone. Quantitative and qualitative research and marketing analysis before and after new events and product.  Processing, tracking and reporting grant payments Accounting, grant-making, CRM software.

 

EDUCATION

Bachelor of Science – Business – -Graduated -UPHOX

MBA – Sports Management – – Graduated - USW

 

AFFILITIONS AND MEMBERSHIPS

The Morehouse College Parents Association – Atlanta, GA -Volunteer Fundraiser

The Potter's House of Denver, Aurora, CO - Hospitality Ministry

Cornerstone Baptist Church, Fayetteville, GA - Women Ministry, Golfing

Harvest Rain Church, Fairburn, GA - Event Consultant

Nationwide Western Saddle Club Associations (NWSCA), Peachtree, GA- Corporate Relations Manager -Volunteer