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Customer-Focused, Outgoing IT Professional Resume


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Resume:


Customer-Focused, Outgoing IT Professional leverages + years’ field experience to independently and quickly install and repair networks, hardware, and software; translates complex technology into easy-to-understand concepts; and recommends (and sells) add-on services to ensure seamless workflow.

 

Excels in:

 

  • Personable Customer Service, Customer Relationship Building, and Salesmanship
  • Results-Driven Tech Support, Troubleshooting, Root-Cause Analysis, and Problem Resolution
  • Effective Network Management, Diagnostics, Upgrades, and Repairs
  • System Implementations: Mobile Networks, Server/Client Networks, and Secure WiFi
  • Leadership: Collaborator, Trainer, and Mentor
  • Outstanding Communication and Valued Consults
  • Top-Notch IT Audits: PCI Compliance, Security Risk Management, Data Capacity Planning
  • Calm Crisis Management: High-Pressure System-Down and Disaster Data Recovery Services
  • On-Time, On-Budget Project Management: Needs Assessment, Resource/Task Prioritization and Allocation, Vendors and Contracts, Procurement
  • Polished Network Assessment Presentations

 

 

 

Customer Connector facilitates long-term working relationships to deliver ongoing stellar service

Clutch Team Player works tirelessly to find answers; goes above and beyond for clients and coworkers

Tech-Savvy Field Engineer repairs diverse legacy and next-gen technology, supplying powerful solutions

 

 

PROFESSIONAL EXPERIENCE

Mayne Technical Support                                                                                                           -Present

Owner of a small business supporting a client base to provide exclusive and excellent service. Using the + years of professional experience, clients take comfort in knowing their network is secure and maintained.

 

Local Platform Specialist (Field Engineer)                                                                                   –

Epicor Software (formerly Activant Solutions)                                                                                Dublin, CA

Performs installations, upgrades, and repairs of computer hardware and ERP software for assigned mile territory of + small and mid-sized (SME) customer locations, delivering quality customer service, minimizing downtime, ensuring clients’ streamlined operations, and protecting data while generating a consistent monthly revenue stream on additional services. Installs advanced LAN/WAN networks (involving hubs, switches, ISP modems, SonicWall firewalls, WLAN) with WPA/WEP encryption, proprietary POS equipment and software, desktop and mobile operating systems, and peripheral equipment including receipt printers, cash drawers, RF handheld bar code scanners, Motorola wireless scanners, Dell PCs, Dell mid-range servers and invoice-statement laser printers. Performs reviews for Data Risk Management and PCI compliance (audits and reports plus add-on implementations).

  • Produced $+ monthly revenue stream for consecutive years
  • Installed + systems and devices over years
  • Performed implementations and data conversions for + new store location launches in Automotive Aftermarket, LBM, Farm/Ag, Grocery and Hardware retail industries
  • Implementation Expert: Windows servers w/ Active Directory, Windows clients, DHCP, DNS, WiFi w/WPA, McAfee & Kaspersky anti-virus, VPN tunnels & segment networks on SonicWall firewalls
  • Advised and helped + customers become PCI compliant
  • Recovered data for + customers in high-pressure, high-stakes situations

 “Every time I sent Tiffany to help another region, she would return with a job offer. It’s a strong testament to Tiffany’s dedication to the technical end of the business.
Without any reservation, I can say that Tiffany is this region’s strongest player.”

~ Carol Richmond, Regional Manager, Activant Solutions

Lead Project Manager and New Store Field Specialist                                                               –

Safeway                                                                                                                                      Livermore, CA

Assessed capacity needs and built IT infrastructure for new store launches, delivering on IT requirements including: constructing complex networks from inception to completion, installing point of sale stations and corresponding software, providing technical support and troubleshooting as needed, establishing Ethernet and wireless Intranet with WEP, coordinating with IT team, construction crews, store managers, and project director to launch stores on-time and on-budget, providing opening day technical support and front-end customer service.

  • Orchestrated opening of new store within the promised budget and tight -week-timeframe
  • Led IT architecture setup for + store openings; member of IT team for + store openings
  • Managed IT team of to + team members, including scheduling and conflict resolution

 

Associate Network Systems Administrator                                                                                 –

Silicon Valley College                                                                                                                     San Jose, CA

Set up network infrastructure for classrooms; analyzed and resolved hardware, software, and network issues, configured Web technologies (DNS/BIND, Apache, DHCP, and FTP), adhering to classroom IT requirements.

  • Demonstrated expertise in PC desktop support (hardware, software, network)
  • Took tests in months to gain MCSE certification while working full-time

 

Network Installer                                                                                                                                     

Silicon Valley Staffer                                                                                                                  Emeryville, CA
Installed and terminated UTP (CAT ) cable, built Blade and backup server racks, ensuring seamless processes.

 

WHAT OTHERS SAY


“One customer remembered Tiffany’s technical ability several years after she installed their system. When their server crashed, they called her for help after spending countless hours on the phone with Dell to no avail. Tiffany was able to rise to the challenge and help them through a difficult time.”

~Rich Iliff, Supervisor, Epicor

 

 “Tiffany is quite competent and knows the systems well, in spite of our unique applications.”
~J Bessemer, Accounting, King City True Value

 

Tiffany is always…on-time…very knowledgeable…competent…and professional.”

~Mike Lim, Owner, Nu-Way Tool Supply and David Hamm, Director of IT Services, Leiter’s Pharmacy

 

 

CERTIFICATIONS  |   EDUCATION  

 

Dell Certifications: Desktop, Printers, Power Edge, and Networking                                                                               

Microsoft: MCSE MCP #(phone hidden)                                                                                                                                                     

SonicWALL: CSSA #(phone hidden)                                                                                                                                             

Comp TIA: A+ #eedtt                                                                                                                                                                         

Associate of Applied Science, Networking Systems Administration, Silicon Valley College