Sales Account Executive Portfolio Manager

Posted on: 2018-01-09

CAREER OBJECTIVE

To utilize my communications, sales and customer service skills in a meaningful career with growth potential.

EDUCATION                                                                                                                                  

University of Iowa, Iowa City, IA                                                                                                              May 2011

Bachelor of Arts in Communications

CURRENT EXPERIENCE

Sales Manager

Crazy 8, Coralville, Iowa                                                                                                           November 2018 - current

• On bench for Assistant Manager position
• Highest average metrics in location (UPT, APT, customer conversion %)
• Sales numbers helped store surpass weekly sales goal for first time in fiscal quarter
• Peer mentor to increase sales and provide better service

ADDITIONAL EXPERIENCE

Account Executive

University of Iowa Community Credit Union, North Liberty, Iowa                                            December 2014- May 2017

• Set sales record for Account Executive in first month out of training
• Rated 1st in North Liberty branch sales 2015 and 2016
• Ranked 2nd among company in mortgage pipeline partnership converting warm leads to additional member products and services
• Built and sustained member relationships through opening new accounts and subsequent maintenance resulting in a multimillion dollar loan portfolio

Financial Services Representative (teller)

University of Iowa Community Credit Union, North Liberty, Iowa                                        March 2014- December 2014

• Consistently accrued highest branch transaction count while maintaining accuracy
• Honed proficiency in Microsoft PowerPoint and Outlook; Microsoft Excel Certified
• Met sales goal each month; often doubled and tripled sales goal; quintupled September and October goals

Customer Service Representative and “Bear Builder”                 October 2010 – December 2014; October 2017 - current

Build-A-Bear Workshop, Coralville, Iowa

• Provided a customized experience to each patron in order to ensure satisfaction
• As cashier, ranked 1st (2012) and 2nd (2013-2014) among staff Holiday “upsell” percentages

MANAGEMENT EXPERIENCE

Shift Manager and Bartender                                                                                         August 2012 – January 2014

Bo James Bar, Iowa City, Iowa

• Performed morning clerical duties and transported previous night’s deposit to bank
• Supervised wait and kitchen staff in owner’s absence
• Responsible for training new staff, monitoring employee performance and termination
• Provided exceptional customer service in an efficient manner

LEADERSHIP AND ACCOMPLISHMENTS

UICCU Distinguished Employee                                                                                                                 2014, 2015

UICCU Wellness Committee Member                                                                                                          2015-2017

United Way Committee                                                                                                                             2014-2017

UICCU Account Executive Training Review Board Member                                                                                   2015

UICCU Employee Mentor                                                                                                                         2016-2017