Knowledgeable Help Desk Analyst

Skilled, dedicated Office Support Specialist /Customer Service Representative, wanting to pursue a position where I can contribute my skills, along with my motivated determination to produce quality work within a company.

·         Communication                        

·         Self-Motivation

·         Time Management

·         Ability to work under pressure

·         Conflict Resolution

·         Word Processing

·         10 key

·         Copier

·         Training Skills

·         Microsoft Suite

HELP DESK ANALYST       VIES/GDIT     HATTIESBURG, MS

SEPTEMBER 2013 – PRESENT

Responds to inquiries received through phone, with customers and prospects about the company or customers products or services by following standard scripts and procedures.

Uses a computer system to track questions and answers as well as enter orders.

Escalates more complex questions to more experienced specialists.

Provide troubleshooting and support.

Training of analysts that are new to the company.

PHONE SUPPORT  CLERK      PRO STAFFING   JACKSON, MS

APRIL 2,  2013 – APRIL 10, 2013 

Routing computer information and computer system issues to the appropriate area.

Receiving faxes and entry crucial information in the computer system.

INBOUND OPERATIONS CLERK         TELETECH INC.   

ENGLEWOOD, CO

OCTOBER 2012 – FEBRUARY 2013

Help individuals that called establish membership.

Update member’s accounts i.e. billing, passwords, or closing of accounts.

RECORDS SPECIALIST   REGIONS BANK      HATTIESBURG, MS

JANUARY 2008 – AUGUST 2008

Working with mortgage files making sure they were in the correct order.

Scanning of barcodes on files into computer so they could be put on the appropriate shelves.

ASSOCIATES IN ARTS

PRESIDENTS LIST 2007

ELEMENTARY EDUCATION MAJOR

Will be available upon request.