Motivated Manager

Posted on: 2017-10-25

EDUCATION

Deep Creek High School ? Chesapeake, VA

• High School Diploma Awarded, June 1992

EXPERIENCE

Dunkin’ Donuts ? Hampton Roads / Outer Banks Region

District Manager ? May 2016 – April 2017

• District manager responsible for seven stores. Responsibilities include:
  • Interviewing, hiring, training, supervising, and continuous coaching of store managers
  • Working with managers to ensure all stores meet assigned budgets for labor and food costs
  • Conducting restaurant inspections to ensure guest satisfaction
  • Approving schedules for each location
  • Ensuring proper cash handling procedures of each store via cameras and safe audits

Dunkin’ Donuts ? Elizabeth City Franchise

General Manager ? November 2014 – May 2016

• Store manager responsible for all store operations including:
  • Interviewing, hiring, training, and supervising staff of 15 to 20 employees
  • Inventory management and ordering
  • Keeping cost of goods sold and labor costs under directed levels
  • Responsible for new product rollout including proper display of advertising materials

The Skinny Dip Frozen Yogurt Bar ? Hanbury & Kempsville Stores

Store Manager & Corporate Franchise Trainer ? April 2013 – November 2014

• Customer service
• Inventory management/ordering
• Manager of 10 to 15 part time staff members per store which includes:
  • Interviewing & hiring staff
  • Staff scheduling
  • Staff training

The Skinny Dip Frozen Yogurt Bar ? Greenbrier Franchise

Owner/Manager ? January 2012 – November 2013

• Responsible for all aspects of running a small business
• Business was sold once the lease expired

5 Star Medical Transport ? Chesapeake, VA

Office Manager ? November 2008 – December 2011

• Customer service & quality assurance
• Driver dispatcher & supervisor
• Research, resubmit, & resolve denied claims
• Human resource responsibilities included credentialing and background checks

PROFESSIONAL & PERSONAL REFERENCES

• Cindy Rauch, CEO, The Skinny Dip Frozen Yogurt Bar, Inc. 757.636.9203
• Robynne Redmon, Owner, 5 Star Medical Transport, Inc. 757.358.3559
• Robin Sauer, Safety Program Manager, Naval Facilities Engineering Command 757.880.2141