Transportation Security Officer

Posted on: 2017-09-04

Customer Service Education – Training – Analysis – Negotiation – Conflict Management – Research – Communication – Organization – Leadership - Tutoring

 

 

 

Education

 

           

Master of Science in Conflict Management – Sullivan University, 2011

Bachelor of Science in Communication – Spalding University, 2007

                                                                                                           

 

 

 

CAREER

EXPERIENCE

 

 

 

 

 

New Zion Baptist Church, Acting Administrative Assistant                                     2014-Present

Responsible for all aspects of the daily operations of the church office including but not limited to scheduling meetings, answering calls providing information to inquiries and handling the mail.

 

Care Taker                                                                                                                                       2013-2014                            

I was solely responsible for the daily needs and care of an aging relative.                       

 

Huntington Learning Center, Tutor                                                                                                                                                                    2007-2013

In direct compliance with the “No Child Left Behind” Act, I tutored at-risk students in multiple academic disciplines and met with their parents at regular intervals to discuss progress and set goals.  Additionally, I provided students with the tools to succeed and coached them to improve their scores on standardized tests such as the SAT.

 

Jefferson County Public Schools, Title I Instructional Assistant                                                                                                          2005-2007

As a member of the academic team, I worked with students to enable them to better achieve learning outcomes and educational goals in multiple subject areas.  I provided reading and math instruction on a one-to-one basis and participated as an integral member of the instructional program including tutoring students, assisting in documentation of pupil progress, preparation and organization of materials and equipment, and instructing.

 

 

UPS Supply Chain Solutions, Customer Service Representative                                                                                                            2000-2006

Responded to inquiries, handled complaints, investigated problems and provided information to customers.  Arranged Pickups, quoted rates and answered basic service questions. Researched required information using all available resources. 

 

 

Shively Police and Fire Department, Telecommunications Supervisor                                                                                     1997-2000

Coordination daily operations of the dispatch operations of the police and fire department emergency services.  Recruited, selected, hired, trained, supervised, and scheduled all dispatchers.  Created and implemented departmental policies and procedures.Â