GetHiredToday

Computer and Network Support Analyst

Posted on: 2017-07-05

Objective:  To enhance my career with a company where my work ethics and customer service skills can be utilized effectively and efficiently. 

Skills/Ablilties: Software/Programs: MS Office 2013, 2010,& 2007,Oracle 11i, SAP, SQL
Agvance 5.0,Incident Monitor, MS Configuration Manager 2012, Active Directory, Internet Explorer 10
Kodax, Adobe Pro Standard and Professional, Support System
VNC Viewer, VPN, Microsoft Lync
AT&T Connect, Symantec Endpoint Protection
Remote Desktop, Hyena, MS Visio 2010
Microsoft Deployment Server, COGNOS, Citrix, SAP, Heat, MARC, POS

Operating Systems: Windows NT, XP,7, 8, 10, AS400

Hardware: Copier, printers, fax, multi line phones, RF devices, desktops, laptops, tablets, and mobile devices

 

Job History:   

August 2014 –present - Porter Leath                                                                      IT Analyst/Technician

  • Analyze system issues to evaluate root cause and design/develop solutions
  • Provide preventive maintenance, troubleshooting and root cause analysis
  • Research, develop and recommend technical alternatives
  • Train staff on existing technology
  • Maintain current and accurate inventory in database
  • Set Up networks to include running lines and routers/wireless Wi-Fi
  • Ability to successfully utilize technical troubleshooting methodologies illustrated by work experience

September 2007 – August 2014 -  U.S. Postal Service                        Sales and Distribution Clerk/Carrier

  • Open post office and distribute mail
  • Work as window clerk using POS system
  • Run weekly and daily reports using the computer system
  • Close post office and accomplish PM duties
  • Perform duties as office PC support
  • Deliver mail and other mail related items on various routes throughout the city.
  • Walk, bend, stoop, climb steps and lift up to 75lbs. Sort and case mail/packages.

 

August 2011 - August 2012- ATOS/Nike                                                  Helpdesk Analyst(contract)        

  • Provide computer analytical support and customer service along with printer support
  • Identify, fix, and resolve hardware and software issues.
  • Assist all users on all aspects of the computer and perform other office/admin duties. 
  • Knowledge of WMS, COGNOS, SAP, CITRIX, AS400 Windows NT and other warehouse data tools.
  •  

 

March 2004 - September 2007 - Nike                                                               Quality Control Specialist

  • Receive in return shipments from various customers, vendors and stores.
  • Function as lead for a group of employees whose duties were to process/ repack returns.
  • Accomplish paperwork and entered all information/data in the AS400 system using SAP
  • Created and updated WMS with all returned product information.
  • Reconcile shipments to fulfill orders by using the WMS computer system.
  • Update, change and correct product inventory in the database. 

 

 

August1997-March 2004 - Helena Chemical Co                                   Helpdesk Analyst II

  • Provide computer analytical support and customer service.
  • Identify, fix, and resolving hardware and software issues.
  • Setup and install PCs, printers and other computer related items on the network.
  • Install, test, debug and implement new software and software upgrades.
  • Created databases and prepared special reports from a variety of sources.

 

 

July 1995-August 1997…Shelby Co.                                                   Corrections Officer  

  • Performed dispatcher duties, accomplish written reports and complete daily logs.
  • Provide care and custody of male and female inmates.
  • Escort, monitor, and search inmates.

 

December 1987-March 1994 - U.S. Air Force                                        Security Forces

  • Performed law enforcement desk dispatcher duties and 911 operator.
  • Accomplished daily written reports.
  • Provide safety and security of all military and nonmilitary personnel.
  • Did base patrol, conduct traffic stops, respond to accidents, incidents, emergencies, alarms etc.

 

Education/Training/Awards

Univ. of Memphis -- current                                       Bachelor’s Degree/Business Information Systems             

Southwest Tenn. Comm. College--                           AAS/Unix Programming December 2000 

New Horizon Technology Center                               Internetworking with Microsoft TCP/IP   January 2009

Member of Phi Theta Kappa (Honor Society)