professional Resume
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Resume:
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PROFILE
Logistics and Procurement expert with excellent experience in customer service. I have many years experience in coordinating complex logistic and procurement processes in a challenging International environment, and have excellent IT skills as well as exceptional knowledge of SAP sales and distribution and materials management processes.
I am a team player, can work under pressure, and have proven excellent communication skills allowing me to deal effectively with customers, colleagues as well as vendors.
RELEVANT EXPERIENCE
Springer Science & Business Media New York, NY
www.springer.com Leading International publisher of books and journals.
Logistics Coordinator /-/
Responsible for the procurement from European and North American vendors, and for the fulfillment of books and journals for the North and Latin American markets. Expertise includes the following:
Problem-Solving
Manage inventory of over , book titles and , journal titles from procurement from vendors, managing inventory levels to shipping of customer orders.
Work with internal and external stakeholders to ensure on-time and on-budget delivery of goods in a rapidly expanding business; successfully handled >% growth in past year.
Motivational People Management
Provide direction to team of indirect reports; encourage warehouse employees to think outside of their specific job descriptions to meet deadlines and divisional objectives.
Utilize persuasive leadership to gain cooperation from >pp. including printing & bindery (production), warehouse, editorial, shipping and fulfillment staff and external clients, all of whom are necessary to complete individual, monthly and annual goals.
Recognized in manager’s annual review for excellence in interpersonal relationships.
Business Processes Management
Expert knowledge of SAP sales and distribution processes.
Expert knowledge of SAP materials management processes including stock management, management of MRP for North American plants as well as the administration purchase orders.
Key user of SAP implementation. As super user trained colleagues to use SAP for Springer’s Book and Journal business; key player in overall business growth.
Grow company profitability by successfully managing all divisional day-to-day record creation and maintenance, and monthly reporting.
Employ hands-on approach to inventory management, working across divisions to reduce over-production.
Publishers Circulation Fulfillment Inc. Rockleigh, NJ
WWW.PCFCORP.COM Leading Distributor of Print Media in North America.
Customer Care Agent / – /
Experienced in order management; customer collaboration
Primary point of contact to handle customer complaints issues, etc.
Responsible for providing quality customer care and retention
Union County Department of Human Services Elizabeth, NJ
Client Service Associate / – /
Served across four county divisions ensuring proper process and resource allocation among special needs
populations:
Successfully managed complex people and paper situations, working across multiple stakeholders: clients and their families, management, attorneys, advocates, and ombudsmen to fairly distribute county benefits
Recognized for efficiency in process and excellent relationship-building skills, completing caseloads on-time and ahead of most colleagues; consistently took on the most complex cases
Promoted early and often during tenure, held four successive positions and worked across system to gain broader management view
NEW JERSEY TRANSIT MAPLEWOOD, NJ
Bus Operator ~Big Tree Garage /-/
Responsible for safe operation of bus and record keeping
Provided information on routes, fares and schedules
Provided exceptional customer service to clientele
PROFESSIONAL MEMBERSHIPS
Board of Directors, Riverside Ct Condo Association – /-/ Secaucus, NJ
Elected Trustee for a -unit condo association. Manage vendors and Management Company on all Association business; oversaw Management Company preparation of documents and spending. Prepare association’s yearly budget.
EDUCATION & TECHNICAL SKILLS
New Jersey City University Jersey City, NJ
Bachelor of Arts in History, May - Graduate
Phi Alpha Theta International Honor Society, GPA .
Computer Skills: Experienced SAP user in Media Sales and Distribution and Materials Management, Microsoft Office.
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