Customer Service

Posted on: 2017-05-15

OBJECTIVE:

To obtain a long-term position in the Customer/Professional Services Field; that will afford me opportunities to learn, grow and become an effective worker as well as team member.

QUALIFICATIONS:

• Excellent communication/customer service skills; 7+yrs Experience
• Proficient in Windows Software: Excel, PowerPoint, Word Perfect
• Proficient in handling large cash amounts, IE $10,000+
• Type 55 WPM
• Able to work in large/diverse groups
• First Aid Certified (CPR)

WORK EXPERIENCE:

Customer Service Rep

11/2014-03/2016                                           Groupon                                                           Chicago,IL

• Take inbound calls from customers inquiring about tracking a package, making orders, or calling for a refund.
• Able to assist customers with any questions about their account as needed.

CSR

07/2014-11/2014                                          Alta Staff                                                          Chicago,IL

• Make outbound and take inbound calls to sign Medicaid recipients up for health plans through the State of Illinois.

Recruiter

10/2013-05/2014                                     PeopleScout                                                            Chicago,IL

• Interview candidates for jobs over the phone for companies such as Delta, AT&T, Waste Management, Asurion, etc.
• Also make outbound jobs to candidates about their candidate profile.

Receptionist

10/2007 – 06/2011                              Harris Construction                                         Chicago, IL

• Acted as receptionist; answered routine inquiries: Requisitions, took detailed messages, typed letters, forms, regulations and records.
• Sorted and delivered incoming mail
• Performed data entry of client information
• Scheduled client appointments
• Answered and directed over 200 incoming calls daily
• Ordered office equipment as needed

CERTIFICATIONS:

• Certified by Kennedy King Community College as Cardiopulmonary Resuscitation (CPR) 2011 (Current)

SKILLS:

• Excellent at problem solving
• Ability to conform to rules and structure
• Ability to learn with advance training
• Ability to work under pressure and meet deadlines
• Ability to multi task and prioritize
• Leadership/Team building skills
• Sense of responsibility and attitude for dealing graciously with the public
• Telephone operations skills