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Perfect Candidate

Posted on: 2017-05-15

                                                   Denise Campos

                                                                                                                    (310) 808-3374

[email protected]

 

Qualifications/Skills

  • Strong oral and written communication skills
  • Outstanding interpersonal skills
  • Miscrosoft programs (Word, Excel, Power Point & Outlook) – intermediate
  • Strong public speaking skills
  • Excellent customer service and conflict resolution skills
  • Excellent supervisory & coaching skills
  • Project management experience
  • Sensitivity and ability to work well with diverse social, ethnic, religious and cultural groups and communities
  • Experience in handling sensitive and confidential matters
  • Resourceful, optimistic, enthusiastic people-person
  • Ability to multi-task and shift priorities
  • Fluent in Spanish
  •  

Work History

July 2012 to Present, Crystal Stairs, Inc., Program Supervisor

·         Assist families to access immediate, quality and affordable child care as they move through their Welfare-to-Work (WtW) activities towards employment and self-sufficiency

·         Assist families to have child care that is stable enough to move off cash assistance. The program is administered by the California Department of Social Services (CDSS) and California Department of Education (CDE). There are three “Stages” of CalWORKs child care (see below for descriptions).

·         Train/Coach staff

·         Work with my team to make sure they are meeting department standards

  • Monitor caseloads and terminations to ensure enrollment flow consistent with expenditure projections; prepare and submit reports
  • Supervise and understand the enrollment/case management process for CalWORKS Stages 2 & 3, Child Protective Services and all of the Funding Terms and Conditions from the state of California.

·         Work with Program assistant Manager and Manager to identify staff development and training needs; as well as, assist Assistant Manager and Manager with planning and implementing ways to sustain and increase program quality

·         Represent program and agency at conference, outreach and/or workshops

·         Oversee the Long Beach Office with has over 600 walk-in a month. Assist parents and providers Stage 1 and CDE contracts.

·         Other duties assigned by manager

 

August 2008 June 2012, Automation Personnel Services, Office Manager/Recruiter

  • Responsible for direct oversight of all office operations, including problem resolution, business development and growth
  • Mentored, coached and developed less experienced team members
  • Recruiting, applicant screening, interviewing, placing & counseling employees
  • Conduct in-depth interviews to evaluate potential candidates
  • Ensures implementation of all policies and procedures
  • Adequately juding quality of the applicant for correct placement/Full cycle recruitment
  • Maintain knowledge of staffing needs for each customer and famiiliarity with essential functions.
  • Post adds for vacant positions

·         Performed detailed reference and back ground checks, drug screens

·         Strive to ensure customer’s needs are taken care in a timely manner

·         Maintains accountability for new business, employee records, and accurately reports all administrative adjustments and information to immediate supervisor

·         Review timecards & payroll/process payroll

·         Review all I-9’s, applications and all job orders (QA)

·         Work in a fast pace environment

·         Answer phones & data entry (40 WPM)

·         Other duties as assigned

 

 

1998 to 2008, Supervisor, Crystal Stairs, Inc.

  • Planning and implementing major projects that require collaboration with diverse groups and coordination of their interests and resources
  • Knowledge of California’s public and private child care services systems
  • Conducting community outreach and working with varied stakeholders
  • Communicate clearly in written and verbal form
  • Organize and manage a large-scale, multi-task project
  • Train, coach, and mentor staff and clients
  • Sensitivity to and ability to work well with diverse ethnic and cultural groups
  • Work with ECE Manager to plan develop, and administer a new, County –wide project
  • Organize and facilitate activities of a Steering Committee representing key stakeholders in child care capacity development
  • Conduct community outreach efforts to recruit and inform participants and develop resources
  • Coordinate special training and services provided by the Steering Committee to appropriate program participants
  • Develop a system for tracking and documenting the progress of program participants and the project as a whole for process and outcome evaluation
  • Manage daily operations of the project
  • Supervise support staff member(s)
  • Secure and monitor the services provided by consultants and trainers
  • Coordinate the expenditures of resources allocated to the project and monitor expenditures in relation to budget projections
  • Ensure that necessary records, files, and other materials are maintained for efficient conduct of business and audit requirements
  • Represent the project and create linkages with key constituencies, financial institutions and small business lenders, community groups, media and the public
  • Work independently and in concert with other staff to meet standards and practices established by the agency and steering committee

 

 

 

 

 

Education

California State University Dominguez Hills

Carson, California

1991-1993, B.A. Human Services California State University Dominguez Hills

 

California State University Los Angeles

Los Angeles, California

1997-1999, Master’s Program

 

References (Available Upon Request)