Human Resources Assistant I

Posted on: 2017-05-10

Kyle Martin  

[email protected] – (717) 475-3271

Detroit, MI

 

Education

B.A. International Studies                                                         

Lock Haven University of Pennsylvania

Concentration in International Relations and an emphasis in Eastern Europe. Studied at the Yuriy

Fedkovych Chernivtsi National University in western Ukraine to study Russian language and politics.  Minor in Political Science and Business 

 

Skills and Qualifications

• Extremely proficient with the Microsoft Office Suite, Windows, and other similar programs.
• Experience in an office setting using computers, copiers, fax machines and printers.  
• Proven leadership and managerial skills in team environments in hospitality and other fields.
• Great work ethic, with superior customer service skills and over ten years of experience.
• Excellent business and interpersonal skills.
• Sales, call center, and reservations experience.
• Can work comfortably in team based, third-party, and solo environments.
• 69 Words Per Minute typing speed.

 

Work Experience

State of North Carolina-Disability Determination Services   March 2016-February 2017

Disability Determination Specialist

Responsible for the proper adjudication of federal Social Security disability and state Medicaid claims. This included requesting and reviewing claimant medical records on dual computer screens, summarization of said records, ordering specific medical exams for the claim, consultation with in-house medical professionals, and determination using Social Security rulings and regulations. Customer service heavy position utilizing telephones to talk with claimants daily. Position also relied heavily on computers, fax machines, copiers, and other office equipment. 

Hyatt Place Raleigh-Durham Airport                June 2014-February 2017

Sr. Lead Gallery Host

Responsibilities include answering the telephone, utilizing necessary computer applications to make reservations for guests, using computer to check a guest into the hotel and check out, making sure the guest was comfortable, preparing food, coffee, alcoholic beverages, taking menu orders for restaurant and food delivery to tables. Team based customer service environment. This is an entry level management position supervising a team of ten front desk employees. ServSafe Food Protection Manager Certification completed in 2015.

Hertz Corporation                                             January 2015-July 2015

Location Manager Raleigh-Durham Airport

Was entrusted to run the airport location during the evening shift. Supervised a team of 20-30 team members ranging from guest service representatives, car cleaners, gate keepers, and bus drivers. Worked alone as the only manager and represented the company in the best light possible. Assisted customers to find the best vehicle for their needs, helped at the counter to rent vehicles, assisted the gate keepers, cleaned cars, and made sure the location ran smoothly. At the end of the shift I took inventory of more than 500 vehicles, ran audits, cleaned, and made sure the location was ready for business the following day. I worked 12 hour shifts in all weather conditions. 

Hyatt Place North Raleigh-Midtown                  April 2014-July 2014

Gallery Host

Answering the telephone, utilizing necessary computer applications to make reservations for guests, using computer to check a guest into the hotel and check out, making sure the guest is comfortable, preparing food, coffee, alcoholic beverages, and tasks as assigned by management.