Human Resources/Administrative Assistant
Posted on: 2017-05-10
Accomplished administrative professional offering over 14 years of progressive leadership experience relating to human resources and client relations.
Summary of Qualifications
- Interpret and apply policy, regulations, statutes, and decisions to make eligibility determinations
- Ability to assess and improve the efficiency and effectiveness of policies, procedures, and services
- Prioritize demands in a high-pressure environment
- Supervise employees to ensure proper efficiencies and effectiveness of the collective support staff
- Process, verify and maintain documentation relating to personnel activities
- Balance team and individual responsibilities to identify and resolve problems promptly
- Foster a motivational work environment through excellent leadership and communication skills
- Enter and track data within data management system
- Research, interpret and analyze extensive sources
- Prepare research reports summarizing data findings
- Bilingual in English and Spanish
Professional Experience
University of La Verne, Office of Diversity and Inclusivity
Research Assistant November 2015 – August 2016
Worked alongside Chief Diversity and Inclusivity Officer to research, analyze, and summarize data regarding current trends in the diversity climate of higher education institutions.
- Briefed manager on research findings and recommended process improvements and implementation tactics to increase diversity climate within the university, which consists of nearly 9,000 students.
- Researched policies and procedures to ensure university compliance, quality control, and diversity adherence.
- Designed, coordinated and sent out a monthly newsletter which focused on diversity in the campus climate.
National Registry of El Salvador - Los Angeles Office
Administrative Assistant June – October 2013
Worked among five other staff members and handled client inquiries, reviewed client files, referred calls to the correct individual and provided information regarding National Registry of El Salvador policies and procedures.
- Processed and revised a minimum of 25 identification card applications daily to ensure legal compliance.
- Utilized a fingerprint system to check identity of the person requesting the ID.
- Updated and managed confidential data management system containing over two million files for all Salvadorian citizens 18 years and older.
- Provided customer service to applicants who needed assistance filling out forms or gathering documentation.
Tierra Grande Real Estate
Legal Department Supervisor November 2006 –July2008
Supervised two legal assistants in drafting contracts and documents such as lease or sale contracts, marriage licenses, and travel permits.
- Developed contract guidelines for legal transactions and reviewed/approved drafts for legal compliance.
- Provided legal advice to clients regarding mortgage, rent, or sale of company-managed property.
Dr. Jose Isidro Menendez Legal Center
Legal Assistant January 2004 – December 2005
Managed 15-20 cases per week, compiling case reports and updating case information based on judicial decision.
- Drafted final resolutions content under direct guidance of the judge, and maintained confidential court files.
Legal Assistance Office UCA
Contract Legal Assistant January – December 2003
Worked with 25 staff members to providing legal services to low-income families regarding labor and family laws.
Education
Master of Science in Management: Human Resources and Organizational Development – University of La Verne
Bachelor of Science: Legal Studies – Central University Jose Simeon Cañas