Customer Service
Posted on: 2017-05-09
Guest Service Representative
March 2014 to March 2017
Responsibilities
Assist guest with directions and attractions
Process payments
Answer inbound calls of guest who have questions
Process paperwork at beginning and end of shift
Special Oper
November 2012 to June 2013
Assembled two way radios and radios for police cruisers/fire trucks
Tested radios for defects to insure smooth operations
Replenished work area with necessary parts for the next shift
Customer Service Representative
October 2011 to July 2012
Dispatched customers requests for transportation and time orders
Coordinated communication between the customers and drivers
Reported emergencies to appropriate departments
Sales Associate
2007 to 2010
• Greet customers and advise them of the sales.
• Keep track of inventory and make sure there is enough merchandise on the sales floor.
• Work the register, handle cash transaction, take credit payments, opening line of credit accounts, answer phone inquiries from other stores and customers.
• Make sure store is well kept, straightened, mopped, swept, vacuumed, and fitting rooms are clean.
Reservation Agent
1998 to 2001
• Responsibilities consist of direct communication with our guest, booked VIP guests, domestic and foreign reservations, worked closely with Chicago & Convention and Tourism Bureau with City Wide Conventions.
• Confirm guest room reservation, maintain group history, process cancellations, and generate various weekly reports.
• Worked with other departments within the hotel and handled changes that were requested.
• Posted checks to room reservations to cover the guests stay.
• Filed reports, group reservations, corporate clients, and foreign and domestic reservations accordingly.
• Mailed and/or faxed guests request regarding information on our hotel, their reservations, various sights on our city, and any other information they requested.
Cashier and Customer Service
1997 to 1998
• Responsibilities were to input credit card applications into the system, take credit card payments, do refunds and exchanges
• Helped the guest with their purchases and process their purchases at check out.
• Handled cash, credit card, and check payments and assisted other departments with their reshop.
• Sorted out products according to department and distributed reshop to their departments.
• Distributed rain checks to our guests when sale items were unavailable
Associate of Applied Science in Criminal Justice
January 2007 to June 2011
Skills
• Ability to speak both English and Spanish fluently.
• Windows XP, Word 07, Excel 07, Fedelio, NetRez, Guestview,
• Types of Office Equipment, Fax Machine, Copier, File important documents by dates, group names, alphabetical order, and Multiple Telephone Units.