TSA

Elena Ormon
Los Angeles Phone 508.280.9580 email: [email protected]

Career Objective

Obtain a position where I can leverage my leadership expertise, customer service skills, and proficiency in emergency management to grow my career.

Experience

Speedway LLC – General Manager Sept. 2013 to Present

• Managed and oversaw all daily operations

• Experienced in successful management of diverse groups of employees

• Maintained store sales performance against quotas set by corporate office; Encouraged a sales-driven mindset

• Created store budget, focusing on increasing profit and loss management

• Developed marketing strategies to drive sales growth of specific items

• Worked diligently to reduce expenses to increase profit margins

  Torino Restaurant and Bar – Waitress May 2016 to Aug. 2016

• Engaged customers upon their entrance to create a warm, inviting atmosphere

• Displayed ability to multi-task, managing multiple tables and orders while ensuring a positive customer experience

• Turned multiple tables simultaneously during busy times, ultimately reducing customer wait times

• Utilized salesmanship methodology to increase customer purchases

  Speedway LLC – Assistant Store Manager Aug. 2011 to Jul. 2013

• Supervised employees and assisted with daily tasks

• Oversaw inventory, product merchandising, invoicing, and interacted with guests

• Trained and evaluated employees on operational items, as well as store safety procedures

• Analyzed competitor offerings to better position Speedway products

Education

Emergency Management Udmurt State University, Russia

Skills

• Management and Leadership Development Training Courses

• Excellent verbal and written communication skills

• Fluent in English and Russian

• Certified in CPR

09/2004 to 05/2009

• Volunteer services for Yarmouth Police Department – Intake management for those entering police station