Experienced Administrative and Law Enforcement Representative

Posted on: 2017-04-28

CAREER OBJECTIVE
To obtain a position where I can utilize my skills in the best possible way for achieving the company’s goals
 
WORK EXPERIENCE
New York City Taxi and Limousine Commission,
Long Island City, NY January 2017-Present

Licensing Unit Correspondence Representative

Receiving, screening, and researching questions from applicants, licensees, and the public.
Performing data entry and retrieval tasks in the department's Tamis, DMV, Siebel, and Correspondence Log systems.
Keeping clients informed of their status while seeking relevant information to fulfill request.
Disseminating information in a well-organized, courteous, and timely manner to clients and ensuring all information and direction is appropriate, clear, and accurate.

New York City Police Department, Brooklyn, NY September 2003 – August 2015

Police Communications Technician
Operating the TDD and Integrated Computer Aided Dispatch Systems.
Handling Emergency 911 calls in a call center environment.
Gathering essential information from callers and documenting it in an accurate and prompt fashion.
Providing customer service by listening attentively to the callers, being courteous, and maintaining control of the call.
Transferring calls to the appropriate internal and external agencies.
911 Radio Dispatcher
Dispatching and assigning first responders to the scene of police, fire, and medical incidents, according to correct priority.
Maintaining professional decorum with the units and radio control.
Transmit and document all pertinent data to other units, agencies, and radio frequencies.
Notifies and assigns supervisor when required.
Clerical Assistant /Receptionist
Performing all clerical and administrative duties related to the provision of emergency service, such as filing, faxing, preparing roll call and reports.
Reviews files, records, and other documents, to obtain information to respond to requests.
Answer correspondence and prepares outgoing mail.
Maintains and updates filing, inventory, mailing, and database systems, either manually or using a computer.
Inspects various records for completeness and accuracy.
Transferring telephone calls to the appropriate departments and outside jurisdictions, and retrieving confidential and sensitive information from the department's FINEST MESSAGING SYSTEM

EDUCATION
Molloy College, Rockville Center
Interior Decorating & Design, Present
Touro College Manhattan, NY
Completed coursework towards Nursing
Stella Maris High School, Rockaway Park, NY
High School Diploma, June 1996
 
ADDITIONAL SKILLS
Highly skilled in judging the nature of calls and soliciting location information.
Proven ability to think rationally under stress.
Well versed in determining priorities between calls.
Excellent organizational and communication skills.
Excellence in managing more than one task at a time.
Excellent listening and comprehension skills.
Capable of dealing with call logs for verification and documentation purposes.
Counseling callers in order to make them stay on the line.
The ability to understand which emergency is imminent and to dispatch the appropriate unit.