Resume2017

Service Desk Analyst

January 2017 to Present

- Monitor network, server, application and business transaction via HP Business Service Management (BSM).  
- Create tickets via Remedy to support help desk activities related to account administration, password/reset/unlock.  
- Provide customer problem resolution and troubleshooting of the customer's hosted application suite. 
- Monitor and put systems in place to ensure Service Level Agreements. 
- Provide daily interaction with the customer's user community via email or verbal communication to provide resolution of service related issues. 
Ability to collaborate with a variety of personality, skillsets and improve the quality of IT processes, services and products. 
- Successfully perform job duties in accordance with defined procedures with limited supervision. 
- Ability to work off-hours as needed and able to Multi-task.

NOC Technician

August 2016 to November 2016

- Network Operations Center (NOC) is responsible for 24x7 monitoring the nationwide T-Mobile fixed and wireless network.  
- Capture lessons learned on network outages and develop solutions to improve process, tools and performance to reduce repeatable outages.  
- Surveillance and troubleshooting of our cutting-edge voice and data technologies to provide national visibility of network outages for CORE, RAN, VAS, DATA & IP services, paying particular attention to self-inflicted outages.  
- Perform systems monitoring for all of T-mobile Inc network of all their  
switchgear, generators, UPS, PDU, Chillers, RTU CRAC, Chilled Water systems. 
- Respond to both internal and external work requests within a timely manner delivering a high level of support.  
- Perform and execute necessary rounds such as Security and/or Facilities rounds throughout the Data Center and around the property as directed to insure the integrity of the site. 
- Provide oversight of contractors and service providers in the Data Center as appropriate.  
- Conduct daily inspections of all Data Center infrastructure equipment.  
- Ensure Computerized Maintenance Management System data accuracy.  
- Monitoring Building Management Systems and other automated tools and applications to ensure operational efficiency.

Lead Data Center Technician (Avon Products)

August 2016 to September 2016

- Installation and Removal of IT equipment. 
- Physical power down of equipment. 
- Install and remove cabinets and racks in the data center. 
- Perform activities to ground cabinets according to standard processes. 
- Dispose of all packing material and waste appropriately.

Autosys Batch Operator (Consultant)

November 2015 to June 2016

Responsibilities 
- Perform batch monitoring on multiple open system platforms including but not limited to UNIX, Window, Linux  
-Execute callout / paging per Run books  
-Execute job abend / job failure recovery per Run books  
-Execute daily/weekly/monthly tasks per checklist  
-Experience with batch monitoring CA Autosys WCC v.11.3 (CA WA AE)  
-Demonstrate ability to respond quickly and effectively to issues, requests, phone calls  
-Execute batch throughput to meet SLAs (Service Level Agreements)  
-Ability to analyze problems and select proper corrective action 
-Ability to multi-task  
-Good written and oral communication skills

Mainframe Operator (Consultant)

July 2015 to November 2015

Mainframe/Computer Operator: 
- Monitor batch and run scheduled task per request. 
- Monitored the firm infrastructure via the Application manager and reported 
any abnormalities to System admin, application or DBA’s. 
- Responded to open issues relevant to my job and/or created incident tickets via BMC TrackIt application.  
- Printed reports on 6262 Impact printers.  
- Reset users password on the mainframe and report any job abends. -- - - Provided turnover for incoming shift.

Help Desk Analyst / Operations(Consultant)

April 2015 to October 2015

- Help Desk Analyst - Provides support to 85 branches of the NY Public Library system and associate.  
- Applications currently used include MS Active Directory, Sierra v. 1.2.1_7, Bomgar v. 13.1.3, Networker v.8 
- Use MS Office 2010, ServiceNow (incident ticketing application).  
- Reset password via Active directory using Lotus Notes email and Lync Chat. 
- Responsible for monitoring, escalating, reporting any infrastructure server issue to 2nd level support.  
- Conducting Datacenter checks on HVAC, UPS, Generators, PDU, Chillers and AC units are normal.

Computer Operator/Monitoring Analyst

December 2012 to February 2015

• Monitoring systems health and integrety of Global Distributed Unix and Wintel server via BMC Impact Explorer. 
• Conduct systems backup and restores on IBM AS400 i-series platform. 
• Restoring libraries and object on AS400 restores. 
• Backing up indixes via Legato Tape Management system. 
• Confirming EMC Legato Networker backups complete successfully during assigned shift. 
• Monitoring Autosys v11.3 batch via WebConsole and executing events. 
• Conducting walkthrough making sure wintel, linux, Aix, and blade servers are operational and HVACs, UPS, and other equipment are operational. 
• Recycling CICS regions and conducting weekly soft IPL maintenance on the mainframe. 
• Provide real-time and near real-time response to technical support groups and Management regarding server, application and network outages. 
• Provide turnover for shifts and made sure that data is accurate and outstanding issues documented. 
• Tracking incidents via Remedy ticketing System, Lotus Notes email and Lync Chat. 
• A great team player and able to multi-task. 
 
Software - IBM MVS and z/OS Mainframe Software, IOF, TSO, ZEKE Scheduling, Infopac, 
AS/400, EMC Networker v 8.0.2, EMC Avamar ver 7.0.1, BMC Impact Explorer ver 7.4, JAWS Workload Analytics ver 4.2.1, Qwikscan, Windows XP, Windows 7, Windows 8, Lotus Notes,Sametime, BMC Remedy Mid Tier ver 7.6, MS Office including latest versions: MS Word 2013, MS Excel 2013, MS Powerpoint 2013, MS Outlook, MS Lync, VPN