Skillful and dynamic operations manager with demonstrated ability to provide lea Resume
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Resume:
— Key Qualifications —
- Proven track record of producing complex events within tight deadlines and under budget.
- Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
- Highly focused and results-oriented in supporting complex, deadline-driven operations; identify goals and priorities and resolve issues in initial stages.
· Proficient in SPSS, Microsoft Office Suite, SalesForce, POS (retail software), Plateau, and ADP.
Professional Experience
The Princeton Review – Washington, D.C.
Operations Services Coordinator and Account Manager, / to Present
Build and maintain effective customer relationships to enhance loyalty and maintain account status. Demonstrate management skills while directing all facets of test preparation courses for locations in three states. Oversee logistics, including site rentals, operations, and vendor relations. Provide training, scheduling, and support for staff; surpass financial targets and complete projects under budget.
Selected Contributions:
- Increased annual revenue by $ thousand through acquisition of corporate and institutional accounts.
- Currently managing one million dollars in corporate accounts, up from thousand the previous year.
- Negotiated successfully with vendors to achieve an average % reduction in site expenses.
- Achieved % account retention rate, all clients have renewed with no cancellations.
Kendra Scott – Washington, D.C.
Assistant Operations Manager, / to /
Drove sales and brand awareness through staging weekly in-store events. Created attractive merchandise displays, ensuring corporate visual brand standards and merchandising directives were followed. Supported hiring and training of sales associates, optimized sales performance by providing ongoing staff training and development. Developed strong client relations to increase loyalty and enhance profits. Proactively managed inventory and ordering processes, created database of regular clientele.
Selected Contribution:
- Launched first staff newsletter for the D.C. area; created, edited, and distributed.
The George Washington University Museum and The Textile Museum – Washington, D.C.
Membership and Development Department Intern, / – /
Assisted with planning multiple events during week long reopening celebration. Coordinated volunteers and guest lists for events, conducted research on individual and corporate prospective donors. Drafted and edited member materials, and assisted with grant writing.
Project Experience
Council of Fashion Designers of America – New York, New York
Production Assistant, New York Fashion Week, each February and September, - present
Coordinate all facets of complex fashion events. Pre-event planning includes preparation of publicity and marketing materials, creating guest lists, and managing volunteers and interns. Managed back of house setup, show changeover, and seating arrangements.
Selected Contribution:
- Provide smooth production of high-stress, high intensity event: manage teams of up to people, presenting three to four shows each day.
NuSass Productions – Washington, D.C.
Costume Designer,
Designed costumes for production of A Bright Room Called Day, performed alteration and repair.
Take Global – Fairfax, Virginia
Client and Media Relations Consultant,
Created marketing and social media campaign, established visual and merchandising directives, resulting in maximized sales and expanded client base.
Nolcha – Washington, D.C.
Production Assistant,
Supported runway shows the ensuring visual excellence of fashion and coordinating volunteers.
Smithsonian Institution – Washington, D.C.
Producer, Smithsonian Folklife Fashion Shows,
Managed all facets of production: recruited and coordinated volunteer staff, generated schedule, oversaw rehearsals. Coordinated communication among designers, vendors, and the Smithsonian.
Roots of Development – Washington, D.C.
Fashion Show Producer for Heart of Haiti,
Produced fashion show and fundraiser; styled and directed photo shoot for lookbook promotion, coordinated all pre-event activities. Coordinated communication with local boutiques.
Educational Background
Bachelor of Arts, Psychology and Women and Gender Studies
University of Dayton, Dayton, Ohio
Associate of Applied Science, Mathematical Statistics and Probability
Columbia University, New York, New York (online)
Certification, Art History, Criticism and Conservation
The Smithsonian Institution, Washington, D.C.
Associate of Arts, Fashion Merchandising
University of the District of Columbia, Washington, D.C.
