Experienced Citrix & VMWare System Administrator & Technical Support Engineer Resume
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Resume:
IX & Linux platforms. Well versed in desktop, mobile & server hardware as well as virtualization technologies including VMWare, Citrix, Oracle & Hyper-V. Also have extensive RDBMS experience. Familiarity with; Powershell, Java, SQL & XML. Proven ability to assess, troubleshoot & resolve technical issues in an efficient & professional manner. Seasoned approach of effectively translating & communicating highly complex concepts & procedures to a wide & technically diverse user base using a variety of media outlets. Strong technical writing & training curriculum development skills. Experienced with many incident tracking & CRM systems.
Relevant Employment:
Citrix Server Engineer II -
Partners Healthcare – Charlestown, MA
Directly participated in one of the world's largest deployments of Epic EMR software known as the Partners eCare project. Responsible for: Performance, health monitoring & maintenance of all Epic & non-Epic Citrix servers across hospitals in // XenApp & XenDesktop environments. Daily use of Citrix Studio, Director, SCOM, Epic System Pulse & vSphere. Provided nd tier technical support in a BYOD mission critical SaaS environment. Performed weekly updates to the Epic environment using Citrix PVS. Created technical & process documentation for internal use. Received numerous “eCare” team & individual citations of merit for exemplary service within the IT division.
Project Consultant -
Chevin Fleet Solutions – Fitchburg, MA
Responsible for providing implementation phase services for the RoadBASE (client/server) & FleetWave(web-based) products including: Requirements analysis, legacy data ETL, adding enhanced features & GUI customization. Also involved in ongoing client training & technical support per negotiated SLA’s. Supporting technologies: MS SQL Server,
T-SQL, Excel, JavaScript & batch scripting for ETL processes.
Systems Administrator/Sr. Support Engineer -
Senior Systems Inc. – Marlborough, MA
Responsible for providing technical support & training for hosted suite of tools for K- school management. This
support focused primarily on the Citrix interface & Receiver used for the SaaS product offering. Also performed system administration & configuration using Active Directory, IIS, Citrix XenCenter & Oracle Enterprise Manager. Also assisted customers with general network troubleshooting using Wireshark & PingPlotter. PCI compliance SME & technical writer.
System Security Auditor -
IBM / Sykes Enterprises – Littleton, MA
Sykes Enterprises Inc. contractor for IBM's Lotus division. Performed compliance audits to ensure internal corporate & customer hosting systems met IBM's defined security protocols. Audits focused both on physical & virtual servers as well as infrastructure hardware including data storage & network devices. Acted as a liaison between CIO security staff & system admins & assisted the latter in interpreting & implementing complex corporate security policies.
Sr. Client Care Engineer -
Lumigent Technologies Inc – Acton, MA
Provided technical support & instruction to IS security engineers for the operation of the company's suite of
data auditing products (Entegra, Audit DB & Log Explorer) on UNIX & Windows platforms. Also provided on-site
system implementation & training services to high profile customers & partners. My primary focus was supporting
customers who used AudiDB for database log reading & network packet sniffing in order to comply with
SOX , PCI, HIPAA & FDA/CFR regulations. Actively participated in product QA testing, test system administration &
authoring end-user documentation. Instrumental in assisting senior management with defining & implementing
customer support protocols & procedures per ITIL guidelines.
Technical Product Specialist -
Charles River Development – Burlington, MA
Provided technical support & consulting to institutional traders in the use of the Charles River Investment Management System &#;CRIMS&#; software suite. Support for this equity & fixed income trading product focused mainly on the Sybase & Oracle back-end systems running on Unix & Windows platforms. Assisted Professional Services team with special customer requests for product customization utilizing Perl & XML. Team SME for support processes & procedures.
IS Project/Helpdesk Engineer -
Heywood Hospital – Gardner, MA
Provided st & nd tier IT support & system administration for this non-profit community healthcare facility & its satellite locations. Responsible for various functions including: software installs, configuration, troubleshooting & repair. Serviced workstations, laptops & supporting peripherals under HIPAA protocols. Participated in the monitoring of critical data systems. Provided application & hardware instruction to resident clinical & administrative staff. Worked on special projects as assigned, for example Meditech administration, running report generation batch jobs & evaluation of network infrastructure monitoring software. Temporary contract position.
Technical Support Engineer/RDBMS Specialist
Sybase Inc. – Concord, MA
Provided nd tier support & instruction to data modelers, DBA's & developers in the use of Sybase's
enterprise CASE tools with a strong focus on relational database modeling & OOA design. Responsible for system administration & DBA duties for the support division’s Oracle, Sybase, SQL Server & MySQL database servers on SPARC & Intel platforms. Additional duties included acting as an on-call Sales Engineer for the tools' sales division. Participated in the sustaining development & QA testing of a web based support ticket tracking application. Promoted to team lead & DBMS SME within the support organization. Lectured at the annual TechWave, SD-East, & CeBit user conferences.
IS/IT Contractor
Office Specialists Inc. – Acton, MA
Worked on various assignments for external clients involving: database administration, software & systems technical
support & financial data processing/reporting.
Chief Systems Operator
Deck House Inc. - Acton, MA
Managed all aspects of IS/IT for this upscale, custom home manufacturer. Responsible for all IBM midrange & PC
infrastructure including: administration, networking, & integration. Also performed development & report generation
with IBM MAPICS & RPGII. Worked as part of the accounting/finance department & reported directly to the CFO.
Education:
- Fitchburg State College, Fitchburg MA. BS in Business Administration
Concentrations in Economics & Speech Communication. Additional coursework in MBA program.
- University of Massachusetts - Lowell MA. Professional development coursework in UNIX & Java.
- Mount Wachusett Community College, Gardner MA. Pre-Nursing coursework.
Professional Training & Certifications:
- ITIL Service Management Foundation Certification
- Epic EMR Administration training at Epic headquarters
- VMWare Certified Associate – Data Center Virtualization (VCA-DCV)
- Citrix Certified Associate - Virtualization (CCA-V)
- Client/Server Technology Certification - Worcester Polytechnic Institute
- Oracle/Sun Microsystems UNIX System Administration Certification
- SAP (Sybase) Tools Instructor Certification
Professional Organizations:
- Northeast Oracle Users Group
- SAP/Sybase Developers Network
- Mount Wachusett Community College CIS Dept. Advisory Board
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