Customer service

Posted on: 2017-01-30

Renay L. Brown
5740 Saint Angela Drive
North Charleston, SC 29418
[email protected]

OBJECTIVE
To find a position as a customer service representative in which providing excellent customer service is top priority. Also further my career with the skills and ability that is provided.

TRAITS AND SKILLS
• Proficient in Microsoft Office
• Outstanding verbal communication skills
• Customer Service skills
• Highly organized
• Cash handling experience
• Energetic, detail-oriented professional

EDUCATION
Virginia College, Charleston, SC?
January 2010 – January 2012

Major: Pharmacy Technician Accomplishments:
• Dean’s list
• Perfect attendance
Courses of Study Included:
• Pharmacology I & II
• Calculations
• Pharmacy Law
• Institutional and Community Pharmacy
• Intravenous and Sterile Compounding


EMPLOYMENT OVERVIEW
EGS
June 2016- Current
CSR Collection Escalation Supervisor

? Providing balances and information concerning the account
? assisted with billing questions concerning accounts
Interacted with customers
• Collect funds for accounts
• Offering assistances towards bringing down balances
• Providing service to customers with service
• Tracking transactions made on each account in collections

Dail America??????????
February 2015- March 2016
CSC Agent

? Sales
? assisted with billing questions concerning accounts
? conducted surveys for medical offices
? enrolled patients for medicare health care coverage

Pets Supplies Plus
June 2015-July 2015
Cashier

Provided transactions in between sales
Maintain clean area
Clean animal tanks
Made sure pets were fed each morning
Kept record of pets being bought
Checked in pets that were being dropped off or picked up
Stocked necessary items

Marshalls ???????????
November 2014- January 2015
Sales Associate

• Interacted with customers
• Stocked products in the correct area that is assigned
• Maintaining a clean area on a daily basis
• Providing service to customers with service
• Transacting products for sale
• Selling reward products to each customer
• Marking down items that is listed

Sunoco Inc.??????????
February 2014- March 2014

Sales Associate

• Interacted with customers
• Stocked products on the shelves
• Maintaining a clean area on a daily basis
• Providing service to customers with service
• Transacting products for sale

Piggly Wiggly Pharmacy?
January 2012- October 2013

Certified Pharmacy Technician
• Interacted with customers
• Stocked products on the shelves
• Ordered medication and products for the following day
• Maintaining a clean area within the Pharmacy
• Assisting the PIC with daily needs
• Taking prescriptions from doctors’ offices
• Transferring prescriptions to different pharmacies as needed

CERTIFICATIONS
• CPhT in the State of South Carolina
• PTCB Nationally Certified Technician
VOLUNTEER
• Volunteer at The Children’s Learning Zone Daycare
• Active in church organizations