KlamRes

Posted on: 2016-12-15

Kimberly Lam

[email protected]                                                                                                             Cell  832-202-3865

EXPERIENCE:

Security Admin/NOC Tech I/IT Support Technician      Data Foundry             9-15-Current   

• Provide 2nd tier support for end-users and Assist with Deployments
• Construct and update policies, procedures, along with wiki pages from scratch
• Program, set up functions, enter data, or process information
• Administrated monitoring and developing IT projects and system activities
• Monitor, maintain, and update access system “Lenel”. Perform routine maintenance, configuration, as well as access controls.
• Monitor and update biometric configurations and track RT’s.
• Work with departments to improve detection of security threats and breaches. 
• Plan and provide documentation, proposals, incident resolution, problem solving,
• Implement cyber security assessments for disaster and IT recovery, develop access reviews, grant and remove access.
• Performed mitigations required to protect critical resources.
• Define data requirements for database design and implement policies that lead to corporate solutions.
• Analyze incidents caused by malicious activities, and identify false positives

Project Manager/System Admin/IT Support    Cooper Installation, Houston        01-2006 - 9-2015

• Specialized in customer satisfaction, successful completion of job assignments, and problem solving
• Install software/hardware, upgrades, and general maintenance
• Troubleshoot various system issues and perform diagnostic testing
• Develop and maintain a comprehensive operating system hardware/software configuration database/library of all supporting documentation
• Perform proactive monitoring, configuration management and fault resolution.
• Created, updated, and maintained an extensive customer database using Access and Excel applications for a small company upgraded to Oracle 10g then 11g, perform backup/recovery file along with installing patches as needed
• Ensures server data integrity by evaluating, implementing and managing appropriate software and hardware solutions along with data backups
• Coordinate helpers, train installers, reading blueprints, measuring, calculating footage, conduct inspections, check floor plans, and complete written reports

SKILLS:

Proficient in MS Office (Word, Excel, PowerPoint, Outlook), Visio Project, Windows 95, 98, 2000, Vista, XP, 8, and 8.1, Virtual Desktop, Lenel, Biometrics, Fault Tolerant Systems, RDBM,  CLI, SQL, Java, HTML, XML, MySQL, CSS, OOP, PHP, JavaScript, JQuery, Oracle 10g & 11g, Cisco networking, WAN/LAN, flowcharts, data structures, methodologies, SQL PL, VmWare, Labeling, Deployments, Documentation, and Data Warehousing.

EDUCATION:

Walden University               7/13/2013-11/22/2015

B.S. in Information Technology with a concentration in Database Administration & Data Control Operations, minor in Cyber Security.  (Alpha Sigma Lamda 3.95 GPA out of 4.0)

Coursework: IT Infrastructure, System Analysis, System Design, Database Management Systems, Web Programming, IT Project Management, Introduction to Programming, Data Centers, Database Administration, Systems Integration, Network Security, Fault-Tolerant Systems, Quality Management, etc.