Motivated Job Seeker Resume
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Resume:
EXPERIENCE:
LIBERTY MUTUAL, Boston, MA.
Associate Business Analyst – Liberty – Job Promotion ( – )
Participated in initial design, redesigns and launch of internal/external websites. Investigate website and software technical issues and designed test plans for site testing. Help coordinate local computer and software setups while collaborating with IT support as needed. Administered internal/external newsletter process, negotiated changes in process flow to help reduce rework during collaboration with legal and internal market partners. Administered Brainshark-software access control, coordinated creation and branding of internal/external customer-facing presentations. Designed and built two internal databases; mentored a team to be self-supportive contributing to more efficient operation reporting. Collaborate with Senior Management and work on special projects as needed.
Service Achievements:
- In , initiated a job shadow/hands-on term with End User Technology team which helped me attain knowledge in video-hardware configuration and testing for future advancement and job opportunities.
- In , achieved a Risk Control SafetyNet website migration to the new platform of SharePoint.
- Mentored new team members on internal/external website support.
- MyLiberty Website conversion completed in for LCAS Resource Center and LCAS web sites.
- Improved industry specific web pages and content to improve internal/external customer support.
- Launched rebranding and publishing of school industry brainshark presentations to support business need.
- Supervised the revising of newsletter process flow while leading the publishing and distribution efforts.
- Took the lead and initiative in building and launching of two internal MS Access databases.
- Generated training material for MS Access and trained team to be self-supportive in maintaining their database.
Sr. Technical Assistant ( – )
Contributed to maintaining, updating and publishing content to the department Intranet and Education Center sites.
Attained working knowledge of FatWire/Content Server, including troubleshooting software issues and application testing.
Service Achievements:
- Contributed to Intranet and Ed Center reorganization; better content management with site hits up over %.
- Achieved the launching of LP Consultant training modules for new hires and experienced consultants.
- Communicated to field consultants in a timely manner all Serious Accident Notifications thus contributing to their quick customer response time.
TRANSPORTATION SECURITY ADMINISTRATION, Boston, MA.
Lead/Supervising Agent ( - )
Responsible for safety and security of all airport employee personnel, baggage and passengers upon their
arrival and entry to airport and security checkpoint to include leading a team of screeners on a daily basis.
Interact on a daily basis by communicating security procedures and assuring safe and accurate security screening.
Conduct interviews for new candidates following successful completion of assessment testing.
JOHN HANCOCK FINANCIAL SERVICES, Boston, MA ()
Hardware Asset Management Analyst - John Hancock – Job Promotion ( - )
Experienced in inventory, bar-coding, tracking and centralizing all information technology equipment.
Responsible for approving all equipment purchases, proper tracking / inventory, receipt and deployment of
equipment. Aligning inventory with business forecasting saved John Hancock company over $ million dollars.
Participated on a team to coordinate efforts with outside and internal customers during the planning and rollout phases.
PC Technician - John Hancock – Job Promotion ()
Responsible for information technology equipment installations for all areas across the John Hancock company. Supported internal customers and evaluated requirements including troubleshooting hardware and software. Provided key-clients in mission-critical areas with real-time support, minimizing downtime, preventing any direct impact on business production and performance. Supported senior staff management in emergency and non-emergency situations.
Account Consultant - John Hancock – Job Promotion ()
Provided client/customer support, both pre- and post sales of John Hancock Group Long Term Care Insurance to institutional clients. Responsible for all mailings, marketing materials, application entries and enrollment benefit fairs for assigned clients. Worked as part of a team to discuss, design and implement plan materials for customers.
PC/LAN Analyst/Administrator - John Hancock - Job Promotion ()
Responsible for administration of John Hancock local area network, software installations, troubleshooting problem, backup and recovery all maintained on a daily schedule. Administered, monitored and supported the OS/ front end system and application for the long-term care insurance and maintained Novell server and pc desktops and printers for over users saving thousands of company dollars per year. Managed all off-site storage of daily/monthly/yearly backup tapes for disaster recovery. Supported all senior staff members in emergency and non-emergency situations.
Client Service Consultant - John Hancock – Job Promotion ()
Provided customer support and problem resolution for all John Hancock long-term care insurance customers, including billing questions, certificates of coverage and distribution of certificates and cost reduction. Utilized savings measures saving company -% on costs. Worked closely with contract team / attorneys on certificate law changes.
Security Officer/Console Operator - John Hancock ()
Responsible for John Hancock security operations including the manning of security posts, building tours, evacuation drills, and driving assignments. Monitored all alarmed facilities nationwide. Firearms instructor to authorized personnel and executive driver for Chairman/CEO and President of John Hancock. Provided escorts and worked special security details for tenants and John Hancock executives, President, Chairman/CEO.
Deputy Sherriff-Essex County - /Police Officer, Mass. ()
Provided backup / per-diem prison security. As a Field Services Deputy; street patrol and backup officer to community/county police departments due to low staffing and/or in emergency situations and worked special details. Job functions also included all aspects of public safety and property protection. NRA certified for firearms training and qualification training for armed officers. Prepared reports, appeared and testified in numerous arrest trials as lead-arresting officer.
Skills/Abilities/Training/Education:
Software:
- Sharepoint
- ExactTarget
- Brainshark
- Lectora
- Fatwire / Content Server
- Adobe Acrobat, Photoshop
- MS Office (MS Access, Word, Excel, PowerPoint)
Training/Education:
- Fundamentals of Project Management
- Pathlore/Learning Management System, Cornerstone
- CNA - Certified Novell Administrator
- Certified in the use of all Federal/TSA security equipment – L Xray, Barringer ETD
- Federal Passenger Assessment Screening System Course
- Completed Sheriff/Police Academy Training
- Licensed to Carry Firearms / All Purpose - in Mass. and N.H.
- Federal Government HR/Interviewing Course
- Federal Government Management Course
- Attended Northeastern University – Criminal Justice
Special Awards:
- Liberty Bravo-Silver Award – , ,
- Liberty Bravo-Gold Award – //
- Liberty Bravo-Platinum Award – ,
- Liberty Bravo-Gold Award – //
- Liberty Spotlight on Success – //, //, //
- John Hancock Chairman’s Award -
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