Tyrone Salters Resume

Posted on: 2016-11-10

TYRONE SALTERS

221 Henderson Meadow Way                                                                                                                                                           Mobile: 864.316.4506

                                                                                                                                                                                                                                 Home: 864.558.1545

Lyman SC 29365                                                                                                                                                                 Email: [email protected]  

 

  Technical Manager

 

A distinguished Information Technology Manager with over 18 years’ experience leading teams and people to develop overall organizational initiatives and support enterprise infrastructure. Strong background in IT management, along with a proven track record of contributing to the successes of delivering solutions, services and support has led to a history of growth in a variety of settings. I am seeking to continue building my experience as a Technology Manager with a respected organization that values leadership, creativity and results.  

 

 Technical SKILLS AND Expertise

 

 

§  ITIL Service Management §  Leadership §  Technology Strategy §  Cross-Functional Team Support §  Operational Optimization §  IT Project Development §  Training and Development §  Windows XP, 7, 8.1, 10 Deployment §  Active Directory Administration §  Altiris Administration §  System Center Configuration 2007 & 2012 §  Zscaler Administration §  Hyper V §  Mobile Iron Administration

§  Windows Terminal Services §  Citrix Administration §  Office 365 Administration §  Exchange Administration, 5.5 - 2013 §  Network Troubleshooting §  Windows 2008 Cluster Servers §  Window 2012R2 Server §  AirWatch Device Management §  Trend Micro, Norton Symantec and Mcafee Console Management §  Veritas Backup Administration §  WSUS Patch Management §  DHCP, DNS Configuration §  IronPort Administration §  ServiceNow

§  SQL Administration §  SharePoint Administration §  Blackberry Administration §  VM 4.1 – 5.5 Administration §  Google Docs Administration §  Postini Spam Administration §  Barracuda Spam Administration §  PowerShell and Scripting §  Ethereal Network Analyzer §  Lync Administration §  GFI Mail Archive Administration §  IIS Configuration §  Nitix Server configuration and deployment §  MS Forefront Access Gateway §  Project Management §  Team Building §  SX.enterprise network support

 

 

 

Professional Experience

 

BLACKHAWK NETWORK, PLEASANTON, CA                                                                                 2015 – 10/2016

1. IT Manager, INFO TECHNOLOGY,

• Oversee a staff of 12 highly skilled IT Window Sys Admins.
• Oversee identity access management team and projects
• Responsible for implementation and coordination of IT objectives and programs to include: planning, budgeting and overseeing information systems, imaging technologies, security, governance and compliance.
• Manage risks to the business including software licensing, hardware and software maintenance, security, and regulatory compliance.
• Develop and enforce Company IT policies and procedures
• Manage and support three datacenters, consists of 850 virtual and physical servers
• Provide regular reporting for KPIs, operational metrics, scorecards, dashboards to support strategic efforts and projects
• Received and managed solutions for approximately 1100 support tickets a month 
• Manage Microsoft Exchange, Office 365 and exchange messaging system for 35 remote locations

 

• Maintained day to day operations of backed server environment including Exchange, Active Directory, SharePoint, SQL, Windows Clustering Services, WSUS, SCCM, Antivirus, Support AWS Services such as Route 53, VMware, Hyper V, Private and Public cloud deployment, supporting a regulated PCI /SOX environment, Direct Access, IronPort Administration and Microsoft Forefront Unified Access Gateway
• Manage and maintain Mobile Iron and Blackberry Servers
• Maintain virus monitoring and prevention on all servers with Symantec End Point Protection
• Manage and maintain over 200 certificate web servers
• Manage and maintain Active Directory for 35 remote locations.
• Responsible for overseeing all IT functions of new branch openings working with Facilities groups to get equipment setup and deploy for operation
• Maintain Support Team – Telephony and Collaborative Service
• Manage and maintain relationships with numerous vendors

 

 

 

INDUSTRIAL DISTRIBUTION GROUP, Belmont, NC                                                                                 2006 – 2015

IT Infrastructure Manager           2008 – 2015

• Responsible for enterprise server and storage hardware, network, telecommunications, desktop, and data center support services
• Project and resource planning, requirements gathering, overseeing 12 direct reports.
• Led staff to engineer new unattended build process for corporate desktops and laptops to reduce licensing costs and produce an error free product.
• Manage and support 46 locations “domestic and international”, providing recommendations for hardware and software as needed to maintain the Enterprise environment.
• Collaborate with key suppliers, IT staff and associates to improve existing processes and implement new systems and technologies.
• Oversee IT staffing, operating, training and capital projects for data centers, storage, networks, virtualization and servers, maintaining and measuring actual expenses vs. budget.
• Measure cost savings for new technologies or improved processes to ensure goals are met.
• Capture system performance to meet acceptable levels of operational support.
• Evaluate ever-changing technologies as they relate to company goals and needs.
• Create and manage desktop hardware/software standards for the organization ensuring that corporate, branch and remote employees possess the tools needed to perform their jobs effectively.
• Establish standards, testing procedures, and schedule for patching of all corporate products. 
• Stabilize environment by reducing negative impact of failed patch to individual business unit desktop.
• Manage and maintain Citrix Server Farm, Terminal Servers Farm and related services.
• Manage and maintain Microsoft Office 365 Environment, Exchange Servers and related services
• Manage and Maintain Google Docs.
• Manage and maintain Windows Cluster Servers.
• Manage and maintain SQL Servers.
• Manage and maintain SCCM 2007 Deployment Servers.
• Manage and maintain AirWatch Mobile and Blackberry Servers.
• Manage and maintain Active Directory for 46 remote locations.
• Maintain virus monitoring and prevention on all servers with Trend Micro and Scan mail.

 

Team Leader/System Administrator,                                                                                            2006 – 2008

Provided direct support for 1,600 users at corporate office and several remote locations.

• Managed and maintained seven Exchanges servers, Blackberry Servers, GFI Mail Archive Services, iPrism, Barracuda Spam Filter, Postini Spam Filter, file/print servers, domain controllers, SCCM Image Deployment and Citrix Farm

 

ACTIVANT SOLUTIONS, INC., Greenville, SC                                                                                                      1998 – 2006

(FORMERLY ENTERPRISE COMPUTER SYSTEMS)

Network Administrator

Supported 2,400 internal users at the corporate office and several remote locations.

• Provided support for over 500 Windows 2000 and 2003 servers.
• Traveled to customer sites to build and support Windows NT/2000/2003 servers, including terminal services, citrix servers, routing and remote access (VPN), file servers, web services, DHCP, WINS, DNS, SharePoint Server 2002, Exchange 5.5, Exchange 2003, Active Directory, firewalls and networks.
• Established and managed disaster recovery processes and procedures.
• Maintained the RAS Server, DHCP, DNS, WINS, user accounts, network share permissions, Windows 2000 VPN server, as well as other machines, printers, and services connected to the network.
• Monitored traffic on the network to ensure latency-free use for the end-user.
• Managed backups of critical servers and restoration of files using Veritas Backup Exec, NT Backup and HP OpenView Storage Data Protector.
• Built and supported Windows 95/98/NT/2000/XP workstations for internal users.
• Nitix Server configuration and deployment

 

 

Education

 

 

Pursuing Master of Information Systems, University of Phoenix expected (6/2017)

Bachelors of Science, Management/Computer Technology, University of Phoenix

Associates Degree, Computer Technology, Greenville Technical College, Greenville, SC

College Courses, Criminal Justice, Morris College, Sumter, SC

 

Professional Development

 

 

Supporting Windows XP (06/2002)

Managing a Windows 2000 Environment (01/2003)

Linux Essentials – Enterprise (12/2003)

Implementing and Administering Microsoft Windows 2000 Directory Services (12/2003)

Manage a Windows SharePoint Server 2000 (11/2003)

Citrix Presentation 4.0 (06/2006)

Exchange Server 2007 (10/2006)

How to Excel at Managing and Supervising (10/2007)

Cisco PIX Firewall Class (11/2007)

People Coaching & Teambuilding Skills for Managers (8/2008)

IDG’s Foundations of Leadership training (04/2010)

VMware vSphere:  Install, Configure, Manage v4 (10/2010)

Planning, Deploying and Managing Microsoft System Center Configuration Manager 2007 (01/2011)

SQL Server 2008 Administration (04/2012)

Manage and maintain Cluster 2008 Server (06/2012)

VMware vSphere: What's New [V4.x to V5.5] (05/2014)

 

Certifications

 

 

A+ Certification (12/2000)

Network+ Certification (6/2001)

Citrix Certified 1.8 Administrator (11/2001)

Microsoft Certified Professional (9/2002)

Microsoft Certified Systems Administrator (12/2002)

Microsoft Certified Systems Engineer (12/2003)

Security+ Certification (5/2004)

Implementing and Managing Microsoft Messaging Exchange Server 2003 (8/2004)

Dell Technician Certified (12/2005)

Citrix Certified 4.0 Administrator (06/2007)

MCTS: Microsoft Exchange Server 2007 (02/2009)

MCITP: Enterprise Messaging Administrator on 2007 (10/2009)

MCITP: Enterprise Messaging Administrator on 2010 (10/2010)

Citrix App 6.5 Certification (4/2012)

Cirtix Xen App 6.5 Advance Administrator (03/2013)

Citrix Certified Sales Professional 2013 (05/2013)

VMware Certified Professional 5 (05/2014)

ITIL Certification V3 (08/2014)

Currently studying for PMP

 

 

 

Special Projects

 

 

Co-managed SharePoint 2007 Stabilization Project with Intellinet

Integration of email services and equipment deployment for businesses acquisitions (275 associates between 2010 – 2014)

Integration of mail services and equipment deployment for new operations in Czech Republic

Current integration of mail services and equipment deployment for China location

Migrate from Exchange 2010 to Office 365

Implement Office 365 and Lync

Migrate from Citrix 4.0 to XEN APP 6.0

Migrate Windows Citrix 4.0 to Terminal Services 2008

Migrate from Citrix Metaframe XP to Citrix 4.0

Deploy Windows 7 to 800 users via implementing system Center Configuration 2007

Migrate Windows 2000 Active Directory to Windows 2008 Infrastructure

Migrate from Exchange 5.5 to Exchange 2003

Migrate from Exchange 2000 to Exchange 2003

Migrate from Exchange 2003 to Exchange 2010

Migrate from Blackberry Server to AirWatch

Deploy Windows 8 to users via implementing system Center Configuration 2007

Orchestrated, planned, and performed departmental moves, add changes, and reconfigurations for new location setup.

Migrate to an Equipment Asset Management Database

Help maintain and implement Disaster Recovery Failover Site

Oversee Creation of Gold Image for Server Deployment, Windows 2008R2 and 2012R2

 

 

Policies and Training Material

 

 

Created Terminal Service Training Material - 2008

Create User Password Policy – 2009

Create Systems Maintenance Policy – 2009

Create Third Party Remote Access Policy 2010

Created Citrix Training Material – 2011

Created Office 365 Training Material – 2013

AD Account Management Policy - 2015

System Patching Management Policy – 2015

Virus Protection Management Policy - 2015

Windows Server 2008R2 Hardening Policy - 2015

Windows Server 2012R2 Hardening Policy - 2016