Administrative Executive

Posted on: 2016-10-12

Work Experience:

Taxpayer Advocate Service
500 Woodward, Suite 1221
Detroit, MI 48226 United States

07/2014 – Present

Salary: $62,534.00 USD Per Year
Hours per week: 40

Case Advocate

Duties, Accomplishments and Related Skills:

Case Advocate duties:

• Maintain and monitor customer caseload and inventory
  • Contact with wide range of taxpayers via telephone, letter, and in-person appointments
  • Research various TAS and IRS systems including IDRS, AMS, SERP, ICS, CEAS, CABIC, and TAMIS
  • Perform complex case research and analysis 
  • Provide clear explanation of tax laws, regulations and procedures to taxpayers
  • Explain specific tax inquiries
  • Verify compliance with tax laws
  • Interview techniques to promote tax compliance
  • Provide the best solutions to resolve taxpayer issues
  • Create and compose letters
  • Complete and input credit transfers
  • Complete, input and monitor manual refund releases
  • Input and complete payment tracers
  • Levy determinations and releases 
  • Lien determinations and releases
  • Inventory case processing
  • Gather and analyze financial information for payment options
  • Create and input installment agreements
  
  Creator and programmer for Detroit TAS Quickpads:
  • Responsible for updating programming for Quickpads
  • Responsible for creating new programs for Quickpads
  • Responsible for uploading data and programs for Quickpads for new employees
  • Responsible for training employees on the use of Quickpads programs

Supervisor: Karen Parshall (313-628-3476)
Okay to contact this Supervisor: Yes

INTERNAL REVENUE SERVICE
985 Michigan Avenue
Detroit, MI 48226 United States
05/2006 - 07/2014
Salary: 53,452.00 USD Per Year
Hours per week: 40

Collection Representative

Duties, Accomplishments and Related Skills:

Contact Representative duties:
• Research IDRS, AMS, ACSWeb, SERP, and the 6209 IRS Processing codes manual
• Perform case research and analysis 
• Verify compliance with tax laws
• Verify and update levy sources
• Complete and input credit transfers
• Input and complete payment tracers
• Explain specific tax inquiries
• Levy determinations and issuance 
• Lien determinations and issuance
• Interview techniques to promote tax compliance
• Inventory case processing
• Contact with wide range of taxpayers
• Gather and analyze financial information for payment options
• Create and input installment agreements

 Leader of the Detroit ACS Quickpad Team 
• Responsible for updating programming for Quickpads
• Responsible for creating new programs for Quickpads
• Responsible for uploading data and programs for Quickpads for new employees
• Responsible for training employees on the use of Quickpads programs

IAT Coordinator and SME for ACS Detroit
• Responsible for testing all IAT programs with IDRS and ACS
• Responsible for reporting test results via conference calls and Microsoft Live net meetings

• Responsible for uploading data and programs for IAT systems for new employees
  • Responsible for training employees on how to use IAT systems
  
  Windows 7 Testing Coordinator for ACS Detroit
  • Responsible for testing all Quickpad programs with Windows 7
  • Responsible for testing all HotSpot programs with Windows 7
  • Responsible for reporting test results via conference calls and Microsoft Live net meetings
  Supervisor: Robin Young (313-234-2506)
  Okay to contact this Supervisor: Yes

Supreme Gear Company
NA,   United States

04/2005 - 05/2006
Salary: 28,000.00 USD Per Year
Hours per week: 40

Procurement Administrator

Duties, Accomplishments and Related Skills:

• Answered incoming calls on multi-line switchboard
  • Created request for quotes to multiple suppliers
  • Pulled prints for supplier quoting or manufacturing
  • Negotiated prices with suppliers
  • Created supplier purchase orders
  • Ordered office and janitorial supplies
  • Maintained supplier information and contacts
  • Tracked and expedited shipments
  • Handled all supplier purchase order acknowledgements
  • Evaluated delivery performance
  • Monitored and managed perpetual inventory
  • Created part numbers and bills of materials
  • Processed customer purchase orders
  • Responded to customer requests for quotes and orders

Supervisor: Peter Osadczuk (586-294-7625)
Okay to contact this Supervisor: Yes

Education:

East Detroit High School Eastpointe, MI United States
High School or equivalent 06/1985

Major: Business
Relevant Coursework, Licenses and Certifications:
Typing, shorthand, general business courses

Macomb Community College Warren, MI United States
Some College Coursework Completed

Major: Business Management
Relevant Coursework, Licenses and Certifications:
Courses in Microsoft Office, Outlook, Excel, and Word programs