Derek OTool

Posted on: 2016-10-06

Derek OTool

25132 Via Veracruz • Laguna Niguel, CA • 92677

PHONE (949) 280-4346 • E-MAIL [email protected]             

Objective

Obtain a role where I can effectively utilize my expertise in customer relations as well as my skill in sales to apply uncompromising levels of service.

work EXPERIENCE

Group Sales Coordinator                                                                                 September 2015 – Present

The Ritz-Carlton, Laguna Niguel                                                                         Dana Point, California

Support

• Assistant to three (3) Managers who produced $15 million dollars in revenue in 2015 (57% of entire team’s production) and two of which have the highest goals in the company.
• Creating customized contractual clauses to the satisfaction of both hotel’s and individual client needs within the booking contract.
• Currently working on a Manager Training Program created by the Director of Sales.
• Able to persuasively create proposals on behalf of my direct managers.
• Orchestrate client site visits with potential future programs and accounts.
• Anytime I have the opportunity I attend Daily Business Review Meetings. Acquired essential education on systemically approaches to the management of complex inquiries.
• Attained and benchmarked practices from a tenured Group Sales team of managers through attending several weekly Group Sales Meetings.
• Meet with several managers to discuss and train on the different aspects and styles of solicitation calls.
• Consistently build rapport with past and existing clients to strengthen future business opportunities.
• Constantly volunteer for extracurricular events (Yappy Hour, Tree Lighting, Diamond Ball, etc.) held at the Hotel to showcase my ability to be a valuable team member.

Front Desk Agent                                                                                             May 2013 – August 2015

The Ritz-Carlton, Laguna Niguel                                                                         Dana Point, California

• Learning Coach - Responsible for the orientation and development of all front desk new hires and new SOPs.
• In 2013, recorded $120,000 in sales at the front desk.
• In 2014, recorded almost $255,000 in sales at the front desk.
• Recorded several 90% - 100% scores for BSA and Gallup Audits.
• Provided first person resolution by handling guest’s questions, complaints, and developed advanced problem solving abilities.

Account Management Internship                                                                     October 2012 – May 2013

Charles Schwab                                                                                                       New York, New York

• Directed development plans while attending senior manager meetings to learn about specific marketing strategies for each individual client.
• Cold called competitors’ past clients in order to shift future market share.
• Maintained a superior level of communication and coordination between senior managers and potential business partners in order to maximize profits. .

Resort Sales Manager                                                                                       April 2009 – August 2009

Panguitch Lake Resort                                                                                                  Panguitch, Utah

• Optimizing staff development /performance by training and supervising the sales team.
• Responsible for providing resort tours to potential clients.
• Built relationships with key decision makers and match customers with the right solutions for their needs.
• Cold Calling & Telephone Sales performed daily in order to acquire potential business.

Awards

• Employee of the Quarter Nominee (Q2 2016)

EDUCATION

University of Arizona, Bachelor’s Degree – Business Management                                            Tucson, AZ

August 2008 –December 2012