Sales Account Manager

Posted on: 2016-10-06

Keith N. Gaines

 

504 Lancelot Drive, Simpsonville, South Carolina 29681

Telephone: (864) 962-8887 / Cellular: (864) 293-6525

E-Mail: [email protected]

 

Experienced Sales/Marketing Professional
seeking a challenging position that offers the opportunity to utilize my skills and experience
to assist an organization in meeting its goals and objectives.

 

Profile:

 

• Background encompasses extensive professional experience in the following key positions of responsibility: Real Estate Agent; Sales Team Leader; Sales Representative; Sales Associate; Manager Inside Sales; Support Analyst.

 

• Strengths: Excellent communication/interpersonal skills (able to develop positive relationships with individuals of all ages, backgrounds and management levels); self-motivated; achievement-oriented; highly responsible; dependable; works well independently or in a team environment.

 

Areas of Expertise:

 

•             Sales                                                                                                            ?            Developing New Customers
•             Maintaining/Upselling Existing Clients            ?            Technical Sales
•             Team Leadership                                                            ?            Sales Presentations
•             Cold Calls/Prospecting                                    ?            Need Assessments
•             Price Negotiation                                                            ?            Closing the Sale
•             Ensuring Customer Satisfaction                        ?            Meeting/Exceeding Sales Goals
•             Managing/Coaching Sales                                    ?            Launching Product Line

                                    Representatives                                                            ?            Monitoring Sales Data

•             Problem Identification/Resolution                        ?            Building Team Morale

 

Selected Accomplishments:

 

• Sales Representative (ScanSource): Increased sales from $17,056,555 to $55,476,321 between 2001 and 2008 with one key account (Fortune 500 Company); President’s Club (2014, 2011, 2009, 2008, 2007, 2006, 2005, 2004, 2003 & 2002).
• Sales Team Leader (ScanSource): Serviced up to 700 accounts with projected 2001 revenues in excess of $75 million.
• Manager Inside Sales (Enterprise Computer Systems, Inc.): Exceeded sales goals for five consecutive years with annual President’s Club recognition.
• Sales Representative (Synehi Castings): Landed a $40K government contract providing entry into the military market.

 

Education / Training / Licenses:

 

• Bachelor of Science in Administrative Management (1988), Clemson University, Clemson, South Carolina; Emphasis in Real Estate and Computer Science
• Real Estate License (2014), Fortune Academy, Greenville Technical College, Greenville, South Carolina
• Gemological Institute of America, Carlsbad, California: Graduate Diamonds Degree; Accredited Jewelry Professional (AJP); Graduate Pearls
• Aslan Customer Service and Sales Training
• Dale Carnegie Human Relations Course

 

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Professional Experience:

 

• DELCO REALTY GROUP                                                                                                 2015 to Present

            Greenville, South Carolina

 

            Licensed Real Estate Agent

• List and show residential properties.
• Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
• Interview clients to determine what kind of properties they are seeking.
• Prepare documents such as representation contracts, purchase agreements and closing statements.
• Coordinate property closings.
• Oversee signing of documents and disbursement of funds.
• Act as an intermediary in negotiations between buyers and sellers.
• Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
• Compare properties with similar properties that have recently sold in order to determine its competitive market price.
• Coordinate appointments to show homes to prospective buyers.
• Generate lists of properties that are compatible with buyers’ needs and financial resources.
• Inspect condition of premises, arrange for necessary maintenance and notify owners of maintenance needs.
• Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.

 

• SCANSOURCE                                                                                                                                     1998 to 2015

            Greenville, South Carolina

 

            Sales Representative (2013-2015 & 2001-2011)

• Responsible for three accounts in 2015 and one key account in 2011 (Fortune 500 Company; this company did $6.8 billion in annual sales).
• Identified business opportunities and maximized sales.
• Sales figures: $17,056,555 (2001-2002); $25,444,967 (2002-2003); $31,077,809 (2003-2004); $35,000,623 (2004-2005); $36,173,398 (2005-2006); $47,312,696 (2006-2007); $55,476, 321 (2007-2008); $41,336,073 (2008-2009); $46,935,800 (2009-2010); $50,077,656 (2010-2011).

 

            ERP Business Analyst (2011-2013)

• Selected as team member for rollout of new internal ERP system worldwide.

           

            Sales Team Leader (2000-2001)

• Managed and coached a team of seven sales representatives, selling point-of-sale (POS) systems to value-added resellers; serviced up to 700 accounts.
• Launched NCR line in 2001 with a focused promotional campaign for new and existing vendors; landed 42 new dealer accounts and realized $12MM in revenue during the first six months of distribution.
• Developed and maintained relationships with top producing vendors and business partners to optimize business opportunities and revenues; negotiated incentives and provided unique services that allowed distributors a competitive edge in the market while positioning ScanSource as a wholesale distributor with a business advantage.
• Monitored sales data and slippage reports to actively manage customer relationships; consulted with customers to identify problems with product, marketing materials or financing and collaboratively found solutions.
• Reduced interdepartmental problems and increased communication and cooperation by focusing on a problem solving, team approach; positively impacted morale of sales team and merchandising department.

 

 

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Professional Experience:

 

• SCANSOURCE                                                                                                                                     1998 to 2015

            Greenville, South Carolina

 

            Sales Representative (1998-2000)

• Marketed and sold 47 lines of point-of-sale (POS) equipment and Auto ID systems to established customer base.
• Managed 40 accounts, working closely with the customer to understand needs and provide marketing and sales support to grow their business; built reputation as a reliable business partner.
• Collaborated with a major customer to identify business opportunities and maximize sales; this account increased sales from $65K to $1MM in twelve months.
• Negotiated price structures and worked with dealers to close the sale.
• Increased sales.

 

• PLAZA JEWELERS                                                                                                                         2001 to Present

            Greenville, South Carolina

 

            Sales Associate

• Part-time sales associate handling gold, silver, diamonds and precious stones.

 

• ENTERPRISE COMPUTER SYSTEMS, INC.                                                             1992 to 1998

            Greenville, South Carolina

 

            Manager Inside Sales

• Managed after sale marketing to 70 customers throughout the U.S.; sold add-on software, upgrades and technical training to support enterprise management software systems for the lumber industry.
• Built business partnership with customer base to understand customer needs and effectively match product offerings to those needs.
• Grew after market sales and delivered $500K in annual revenue with a gross margin of 22%.

 

Organizations:

 

            Former member of Board of Directors for Greenville Humane Society (Chairman of Events Committee,

            member of Executive Committee and past Board President); Ronald McDonald House (Volunteer).