Experienced Business Professional
Posted on: 2016-08-02
Experienced Business Professional
- Dynamic, qualified and hard-working business professional with extensive experience in customer service, office management, and various administrative tasks.
- Able to analyze data, resolving problems and provide superb customer service; ability to write reports and creating compelling presentations.
- Perform administrative support work including managing special projects, handling correspondence, answering phone calls and providing additional office support as required.
- Technical Skills Include: Xerox DigiPath, Free Flow Scanners, 6115 Printers, Docutech 135, Xerox Doc-40, Toshiba 310-C, Xerox Docu-Color 250, C-70 and Color 560 integrated fiery system. Xerox 4112 and D110, Xerox 5865 series, Canon Image Runner, Konica, Kyocera and Toshiba copiers, 11x17 Baum Folders, Whitaker Brothers Three Hole Punch, Saddle stitch, Label machines, Pitney Bowes Postage Meter, UPS Shipping Systems, Pitney Bows Arrival System, GBC, Velo, Tape, Coil Binding Equipment, Xerox 3030 Large Formats, Oversize Color Plotter Machine.
Areas of Expertise
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¨ Client Relationships ¨ Administrative Skills ¨ Customer Relationships ¨ Microsoft Office Suite ¨ Output Management ¨ Copier Management (381) ¨ Quality Control Management
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¨ Time Management ¨ Mailroom Management ¨ Oral/Written Communication ¨ Print Center Management ¨ Employee Hiring & Timesheet ¨ Team Leadership Skills ¨ Adobe Acrobat X Pro
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¨ Problem Solving ¨ Record Management ¨ Presentations & Reports ¨ PC & Network Capability ¨ Equipment Management ¨ Supply & Inventory Management
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Professional Experience:
King & Spalding 2008-Present
Copy Center Scheduler
- Responsible for overseeing all daily operations of a full service copy center which includes overseeing staff members, delegating tasks, setting goals, and ensuring that company procedures are followed.
- Effectively manage inventory, develop and implement training, schedule and prioritize copy/print jobs and attend manager meetings.
- Ensure a high level of customer service is given to all customers in the center at all times.
Accomplishment
Created an SOP for King & Spalding Office Services Copy Center in 2009.
Honors
Service Excellent Awards 2010
Service Excellent Awards 2013
Five year anniversary pin for years of service 2013
Service Excellent Awards 2014
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Womble & Carlyle 2006-2008
Assistant Office Manager
- Responsible for managing the operations of a full service facilities department in the absence of the manager.
- Delegated and supervised a staff of five employees’ assigned tasks and process time sheets.
- Ensure mail stops and US mail and mail logs were completed with
- Gather data and compile monthly meter reads and generate reports.
- Ensure the accuracy of incoming printing request by the date and time. GBC bind presentations.
- Set-up conference rooms for happy hour and ordered O. T. meals from seamless web.
- Order supplies and maintain inventory and stock supplies. Trouble shoots with copiers, fax machines, printers.
- Manage the budget and completed spreadsheets and various reports
Accomplishment: Hired as an assistant supervisor for Womble & Carlyle. Contract ended offered the highest salary for closing contract and promoted as a FSR- Lead position.
IKON Office Solutions
Field Support Representative Lead
- Responsible for providing superior support services to various departments including the mailroom, supply, reception, and human resources.
- Managed a variety of administrative tasks including answering phones, maintaining files, greeting visitors, opening/sorting mail, and creating correspondence.
- Utilized strong communication and interpersonal skills to develop rapport with customers, co-workers, and management which maintains a positive working environment.
Accomplishments
Provided field support coverage in high profile offices: FDIC
General Counsel Office, Office of Legislative Affairs, Chairman Office Sheila Blair
Logistics Applications Inc. 1995-2006
Copy Center Supervisor
- Managed all daily tasks of a full service copy center which included recruiting new hires, training and managing day to day employee tasks, and scheduling print/copy jobs.
- Used strong problem solving abilities to effectively troubleshoot technical issues and solve any customer or employee issues.
- Performed a variety of administrative tasks including file management and data entry.
Accomplishments
Provided training on various equipment for Logistics Applications Inc., (job sites) in 2003.
Selected as the team leader to demonstrate state of the art equipment at (FERC) open house day in 2004.
Profiled in (FERC) newsletter the insider for the open house day and also profiled as an artist.
Created an (SOP) guidelines and procedures for FERC Copy Center.
Education
Xerox In House Training on DigiPath and Free Flow Equipment- Certificate of Completion on Xerox Scanners and 6115 Printers
Career Blazers Learning Center, Washington, DC - Managing Multiples Priorities & Deadlines Certificate of Completion
Career Goal:
To own my own business