Bilingual and Organized
Posted on: 2016-07-20
Veronica C. Brown
520-338-0988
OBJECTIVE:
A Challenging position utilizing my Bilingual and Customer Service skills
EMPLOYMENT EXPERIENCE:
ADECCO TEMPORARY AGENCY
Customer Service Associate, Temporary Assignments 2015 -2016
Assisted patients in a call center atmosphere with prescription refills, renewals via the phone. Requested prescription transfers from the Dr. to set up new accounts with mail service prescriptions, inquired on status of orders and checked insurance eligibility. Currently scheduling and confirming appointments for the Red Cross.
ARIZONA STATE GOVERNMENT AGENCIES
Department of Economic Security, Division of Employment & Rehab Services, Unemployment Insurance
Program Service Evaluator I 2014 to 2015
Contact employers from a child support cross match list to request information on wages earned and to improve communication of overpayments between DES and employers, Conduct assigned wage audits to determine accuracy of payments, Schedule meetings with employers to provide customer service and assist them in entering wages online, Complete daily/weekly as assigned, including workload status reports, Scan and upload wage audits to On base.
Department of Transportation, Motor Vehicle Division
MVD Customer Service Representative 2012 to 2013
Responsibilities include the carrying out of tasks requiring considerable judgment and utilizing basic mathematical computations. Provide customer service while assisting with eye tests, questions and issuing numbers according to the customers need at information counter. Dual trained in D/L and T&R. Issue registration renewals, lost tabs, placards, titles, permits, driver’s license, identification cards and Motor vehicle records. Provide assistance in proctor taking photos, conduct parking/ road tests, written and verbal tests. Cash handling/end of day reconciliation
Department of Child Safety
Secretary 2012 to 2012
Enter case notes, timesheets, minutes from court documents, send out disclosures of legal documents to courts, sort and distribute mail, request vital records for cases, assist clients via telephone, provide customer service in person and on phone.
Health Care Cost Containment System, AHCCCS
Program Service Evaluator I 2011 to 2011
Perform eligibility determinations, resolve problems, and answer questions by applying appropriate regulations and policy information. Verify income, correct eligibility determinations, Conduct telephone interviews and/or request information from other agencies to complete applications. Ensure all eligibility determinations are completed in a timely manner.
(CONTINUED)
Department of Economic Security, Division of Benefits and Medical Eligibility
Customer Service Rep I 2011 to 2011
Perform customer service activities through correspondence such as responding to customer inquiries received via telephone or in person; assist customers through the application process; Primary duties also include interaction with a diverse group of customers providing program information, providing program eligibility information. Secondary duties include data entry, changes and enhancements and other various duties as needed.
MIRAGE PLASTERING, INC.
Payroll Specialist 2008 to 2008
Verifying and entering time, transferring time into Quickbooks , running Payroll Reconciliation report, Child Support, 401k, Health Insurance reports. Balancing hours and transmitting them and printing checks.
TUCSON SHOPPER
Accounting Assistant 2007 to 2008
Posting payments to accounts, authorizing credit cards, depositing checks, cash handling, mailing invoices and statements, in house collections, provide customer service.
SUMMARY OF SKILLS:
Bilingual in English and Spanish, Fast learner, Motivated, Hard worker, Attention to Detail, Team Player.
Administrative support skills: office machines, record management, computer input.
Organized with strong attention to detail, able to gather and distribute information in order to efficiently and effectively provide service and solve problems.
Handle pressure of large caseloads with excellent prioritization and time management and more than six years of Interviewing techniques, performed wire transfers, deposits, cash handling, prior motor vehicle customer service rep. experience, general accounting practices, monitor billing practices, compile and review data. Clear and concise documentation and written communication, Work well independently as well as part of a team.
Computer skills: Windows, MS Word and Excel, QuickBooks, Patcom, AZTECS, CHILDS and can learn customized computer systems and software quickly.
EDUCATION:
Pima Community College, Tucson, AZ 05/1987
Data Entry Technical Certificate