TWhitfield Resume
Posted on: 2016-06-12
Tanesha Whitfield
12095 Mustard Seed Court
Waldorf, MD 20601
202.222.5185(w)
301.751.0490(c)
OBJECTIVE
Obtain a challenging position as an IT Manager/System Administrator with a progressive company offering the opportunity for career advancement and professional growth.
SUMMARY OF QUALIFICATIONS
A take-charge System Administrator, self-motivated, highly qualified and hardworking. Familiar with a variety of information system concepts, practices, and procedures; Relies on extensive experience and judgment to plan and accomplish goals; Performs a variety of tasks; Leads and directs the work of others. A wide degree of creativity and latitude is expected; excellent interpersonal skills and strong presentation skills; highly developed multitasking and time management skills.
TOP SECRET
PROFESSIONAL EXPERIENCE
Information System Specialist
April 2012 to Present
National Guard Bureau-RRC
Obtain, maintain, train and deploy existing and future Information Technology (IT) resources. Manage United States Army Accessions Command (USAAC) Form 101. Assist the State Security Manager in scheduling periodic Re-Investigations of NAC checks for the Recruiting and Retention Command. Manage Public Key Infrastructure (PKI) accounts. Provide Internet Service Provider (ISP) account management. Maintain Virtual Private Network (VPN) using tunneling technology for secure transmission of sensitive data. Monitor and evaluates performance and compliance of automated system users and assists them locally and remotely in functional support. Coordinate the acquisition, service and property accountability of all automation equipment and manages all warranty and non-warranty technical support issues. Provide technical studies and reports and maintains records pertaining to this functional area. Provide technical support for networked systems. Ensure that all Department of Defense (DOD) mandated virus updates and software patches are loaded onto Army Recruiting Information Support System (ARISS) computers to avoid work stoppages.
System Administrator V
December 2011 to March 2012
NJVC
Assigned privileges, maintained system security, troubleshoot system and software problems; established and updated procedures and documentation. Performed daily system monitoring and maintenance, data backup and restoration, data processing utilities, shell scripting, batch processing, security log audits, investigate, analyze, correct and test software related issues on all Domain Controllers. Assisted server teams in hardware/software integration; investigated vendor vulnerability updates and patches and created/modified scripting to assure system configuration compatibilities. Monitored system daily for proper operation, performed routine system preventative and restorative maintenance for Domain Controllers. Maintained appropriate level of technical competency in areas of responsibility to recommend appropriate system upgrades.
Information Technology Specialist/ Manager, GS-2210-11
July 2007 to November 2011
National Guard Bureau
Managed and maintained servers to include print and file servers and exchange servers. Performed the operational analysis exchange daily checklist which included ensuring our physical network and related hardware, such as routers, switches, hubs, physical cables and connectors are operational. Monitored the queues for each Exchange Server, checked drive space, transaction logs, checked event logs, backups, updated virus signatures, monitored cluster resources, and sent messages using test accounts. Created share folders, gave access and set permissions. Created and maintained user accounts in Active Directory for personnel. Managed a team of support personnel who troubleshoot IT issues. Implemented policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensured maximum issue resolutions in minimum time. Evaluated new information systems products or services and suggests changes to existing products or services to better aide the end user; worked with MS Exchange Server 2003, 2008, VERITAS Net Backup, SMS, WSUS, PKI, Windows XP, Vista, Windows 7, MS Office 2003, 2007, Active Directory, Remedy, Citrix, DameWare, Remote Desktop, ActivClient.
Desktop Support/Database Manager
July 2004 to June 2007
Computer Sciences Corporation
Assisted with the troubleshooting of daily hardware/software issues; worked with Windows XP as well Microsoft Outlook; managed and maintained IRIMS database to ensure the accurate dissemination of information for OPM, DSS and various DOD agencies for the completion of background investigations on individuals applying for positions of national security and public trust. Assisted with special project requests for information and provide timely, complete and accurate responses.
PC Technician
October 2003 to June 2004
Hall Kinion
Provided Staging, Deployment and Orientation of new computers to end-users; Updated BIOS and installed core APPS, assigned user profiles and worked with end-user to register hardware; Knowledge of Ghost system imaging; Worked with Windows 2000 rollouts and DELL equipment.
System Administrator II
July 2002 to January 2003
CACI
Provided user and technical support for the Department of Justice and the United States Attorney’s Office in Alexandria, VA. Responsibilities included setting up Windows NT accounts for new users, installation of Concordance and IPRO Premium Viewer databases. Setting up Microsoft Outlook 2000 accounts and troubleshoot hardware/software issues; Provided Server support for Compaq Servers running Windows NT; Responsible for Exchange 2000 upgrades and migrations. Other responsibilities included designation of authorized system users, specification of system operating parameters and tables; provided supervisory control of system operations and report production, backup and recovery. Used Active Directory to reset user accounts and unlock passwords. Performed system backups, managed network security, checked and recorded permissions on all device files, user password control, checked password and shells on system accounts and expired inactive accounts. I also supported Windows 2000 and Windows XP Platforms.
Senior Helpdesk Coordinator
September 2001 to June 2002
Khan-Hill, Incorporated
Provided the United States Army (PERSCOM with technical support; Responsibilities included troubleshooting software related problems within (Windows 95/98, Windows NT 4.0); Maintained and created Outlook user accounts; troubleshoot e-mail problems. Logged and tracked all trouble calls using REMEDY action request software. Interacted with PERSCOM Network support personnel by identifying problems and restoring network services; assisted users with downloading and configuration of communication software such as QWS3270 plus, FTP, Citrix Metaframe and various drivers.
Information Systems Specialist
March 1991 to June 2000
United States Army
Agency supported over 80,000 users within the Department of Defense. Duties and Responsibilities included: Sever maintenance, setting up e-mail accounts, troubleshooting hardware/software, LAN systems support; Supervised, trained and coordinated activities for the subordinates. Agency supported DOS, Novell, Windows NT 3.51, 4.0, Windows 95, 98, IBM Mainframe, OS/MVS/XA, JCL, UNIX, HP Openview, TSO/ISPF, Microsoft Office Suite, Lotus Office Suite, Word Perfect, TCP/IP, DB2/ CICS and Microsoft Exchange Server 5.5. WAN/LAN systems support, systems management and computing. Displayed a working knowledge of various digital system configurations. Performed mainframe operations, server maintenance, and workstation configurations. Researched, evaluated, implemented and maintained Novell LAN including node servers for remote network access. Performed system backups, system security, user training and data integrity.
EDUCATION
University of Maryland University College 8/12 - Present
3501 University Boulevard East
Adelphi, MD 20783
Cybersecurity / Criminal Justice
Certified Ethical Hacker Certification 5/19
ECC43585583570
Comptia Network + Certification 4/18
09QF7JEK9L44YSMN
Comptia Security + Certification 4/18
Y5GTHLK2RD445ZY6
TRAINING
Certified Information Systems Security Professional 6/2014
Certified Information Security Manager 10/2013
Cyber Ethics 11/2011
Cyber Incident Analysis and Response 10/2011
Cyber Law and White Collar Crime 10/2011
Network Assurance 9/2011
Secure Software 9/2011
Advanced Leaders Course
Cyber Center of Excellence, Fort Gordon, GA 4/2014-5/2014
Course work included: Network Management from Cisco Semesters 1 through 4, SNORT, Information Dissemination Management consisting of Windows 2008 Server Enhanced Environment, Windows 2008 Active Directory and Exchange Server, Digitized Tactical Operations Center (DTOC), and Information Security.
United States Army Information System Specialist Course
United States Army Signal School, Fort Gordon, GA 4/91-8/91
Course work included: Intensified training in Computer Operations, System Support, Troubleshooting and Programming.