Entry Level - Graduate Degree
Posted on: 2016-04-11
SUMMARY OF QUALIFICATIONS:
- 14+ years of experience in customer service
- Developed promotional materials and merchandising for product presentations
- Experienced in building positive client relationships
- Experienced mediator and problem solver
- Professional rapport and interpersonal communication
EDUCATION:
Master of Science Criminal/Social Justice December 2015
Lewis University, Romeoville, IL GPA: 3.8/4.0
Concentration: Homeland Security
Bachelor of Arts in Psychology December 2012
Argosy University, Chicago, IL GPA: 3.9/4.0
Concentration: Criminal Justice
PROFESSIONAL EXPERIENCE:
Retail Buyer/Customer Care Associate March 2008 – Present
Spa Space, Chicago, IL
- Maintain and manage inventory; complete a variety of clerical duties
- Develop strategies to advertise green products/merchandise to consumers boosting sales 10% - 20% quarterly
- Reconcile client concerns daily including complaints, invoices, basic food services, private parties, and reservations and other reception duties
- Aid in training of other staff members and hiring protocols
- Assist with the planning of retail promotions for both internal and external audiences
- Interview and work closely with vendors to obtain and develop desired products for the boutique
- Collaborate with vendors and freelance advertising professionals to prepare advertising and promotional materials
Front Desk Lead November 2005 – May 2007
Mondial Spa and Wellness Center, Chicago, IL
- Managed front desk receptionists and spa staff
- Performed initial interview for all potential employee candidates
- Prepared monthly recap reports of sales activity
- Oversaw all aspects of team building for the company
- Arranged for Diversity Training for current and future employees
- Solicited public and private business participation/support to promote business
- Planned, directed, coordinated staff activities relating to employee relations
ACTIVITIES AND VOLUNTEER EXPERIENCE:
- Volunteer, Children International, April 2014 – Present
- Outreach Volunteer, Stand Up for Kids Chicago, October 2014 – January 2015
- Teacher, Lakefront SRO, March 2003 – May 2003
- Volunteer, AIDS Walk Chicago, August 2001 – September 2001
- Writer/Photographer, New Expression, Columbia College Chicago, July 1996 – January 2000
LANGUAGE AND TECHNOLOGY SKILLS:
- Intermediate in Spanish
- Studying Italian and Russian
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook
- Experienced in Adobe Reader
- Experience with social media