hamid elmaksoud resume

Posted on: 2016-01-22

Hamid (Scott) Elmaksoud

33 Lee Apartment 8, Cambridge MA 02139 | (617) 416-5594 | [email protected]

Solution-Driven Hospitality Professional

Highlight of Qualifications

• Demonstrated expertise in providing highest-level of client services in professional environments
• Proven experience resolving problems, handling concerns and addressing customer needs
• Skilled in providing team leadership and motivation, training new staff and exceeding standards
• Known for being able to learn and apply new techniques quickly
• Languages: Trilingual in English, French & Arabic

Professional Experience

Tranportation Dispatcher                                                                                            2005-present

Checker Transportation Management, Cambridge, MA                                           

• Manage daily operation of 25 drivers, assigning each driver to a vehicle on a daily basis
• Increase client satisfaction by acting as a central point of contact
• Ensure requests are completed within designated timeline, using computerized communication equipment including GPS tracking and radio devices
• Resolve problems and handle daily customers concerns

Maitre'D                                                                                                                      1999-2005

Algonquin Club of Boston, Boston, MA                                                                   

• Provided guests with exceptional dining experience, managing dining room and private banquets for top performing private club
• Ensured seamless service by assisting staff as needed and overseeing food presentation
• Avoided member complaints by meeting and exceeding service standards and escorting them to their requested seats
• Hired and trained employees, made weekly schedule, excelled in high pressure environment

Doorman                                                                                                                     1995-1999

Boston Park Plaza Hotel, Boston, MA

• Welcomed guests to the hotel and assisted them in checking in and escorting them to the front desk
• Received President’s Award from the management for outstanding performance
• Increased hotel sales by making recommendations to internal facilities

Other Experience

Server, Faculty Club at Northeastern University

Real Estate Agent, Brighton Real Estate Company

Education & Training

• Certificates: Resort Management, Hotel Promotions, Food and Beverage Management, Ritz Carlton Certification, American Hotel and Motel Association, Ritz Carlton, Boston, MA
• Harvard Bartending Course, Harvard University, Cambridge MA
• Credit Courses in Physics and Chemistry, Casablanca, Morocco