Project Coordinator
Posted on: 2015-09-23
Kristina McClary
657 Feather Sound Drive, Bolingbrook, IL 60440
Phone: 630-802-4109: [email protected]
Performance Summary: Highly-organized and dynamic project coordinator, particularly effective in project management and time prioritization. Building and managing strong professional relationships through team player spirit and positive attitude...Manage large and complex projects while maintaining high team morale and energy.
- Skilled in risk mitigation strategy development
• Expert in criticality and probability analysis in relation to project impact
• Track record of ensuring fulfillment of launch date deadlines
• Matchless administrative and communicational skills with team leading expertise
Core Qualifications
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Customer relations |
Excellent Time management and Organizational skills |
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Risk Management analysis and resolutions |
Creative analytical Thinking and Results-oriented |
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Project development and lifecycle |
Relationship building |
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Microsoft Office Suite expert |
Financial and Project reports expert |
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Office Administration |
Account Management |
Education
DeVry University – Addison, IL Graduated 06/2012
Bachelor Science in Technical Management –Concentration in Project Management
Magna Cum Laude 4.0/4.0 GPA
Related Coursework, Risk Management, Project Management fundamentals, Managerial Cost Accounting
Experience
ISP Painting-Project Coordinator
January 2015 to September 2015
Verizon dedicated project coordinator to assist in managing work order flow between project managers and outside partners.
Administer quality control calls to customer upon project completion.
Organize and manage project files and update customer spreadsheets.
Assists project managers in maintaining customer and partner relations through exhibiting excellent customer service on daily basis.
Key Accomplishment
Successfully increase productivity in project implementation.
Establish procedures for monitoring deadline dates.
Maintain customer’s quality control rates above the required 40% for 1st and 2nd quarters.
Yang Ming (America) Corporation-Export Customer Service Coordinator
June 2013 to January 2015
Manages incoming booking request and customer’s inquiries via phone or email
Accurately input and verify required information of all types of cargo according to the customer’s request that abides with in government standards.
Effectively communicate all important information and notices pertaining to each of customers’ bookings.
Proactively utilize problem solving for customers and truckers include real-time tracking via internet website / auto voice response services provided by railroad or trucking partners.
Key Accomplishments
Successfully maintain 100% accuracy customer call response.
Implemented streamline process in managing dedicated customer pickup.
Retain customer and partner relations through resolving conflict issues.
Staffmark/RR Donnelley-Project Coordinator, Contract worker
December 2011 to February 2013
Handle all inquiries on project status, client delays, service commitments, and complaints.
Project Scheduling and Maintenance using internal software such as IPC, EDS and EPIC/Infoshare
Participate in daily production status meeting to resolve production issues pertaining to accounts
Responsible for status reports on a daily basis using EPIC and Jobtrack to monitor the progress of the project.
Key Accomplishments
Saved RR Donnelley of estimated $100,000 in fees and penalties per contract with the customer.
Improved customer satisfaction ratings by 95% by implementing a new user-friendly interface.
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Office team-Administrative Coordinator, Contract worker
December 2004 to December 2011
Assisted multiple healthcare providers with managing patient’s schedules, verifications and records.
Effectively managed and resolved patient complaints and records issues.
Answered/transferred calls, coordinated special projects; assisted various departments with administrative duties.
Aerotek – Customer Service Professional , Contract worker
April 2011 to August 2011
Received in-bound calls assisting candidates for employment with completing pre-employment requirements.
Maintained a high level of professionalism and completing other tasks as needed.
Alpine Access-Work at Home Customer service Professional
April 2010 to August 2010
Supported Sprint customers with their smartphones, wireless cards and other issues pertaining to mobile plan.
Provided technical support to channel stores with activations, and programming new and existing clients.
Performed multitasking techniques to while effectively troubleshooting issues in order to provide quality service.
CDW – Healthcare Account Manager
January 2007 to October 2009
Developed and maintained relationships with new and existing clients in order to increase revenue.
Ensured organizational goods or services consistently met client needs
Provided sales quotations as well as sustaining and renewing client contracts.
Acquainted with a variety of the field's concepts, practices, and procedures.
Relied on experience and judgment to plan and accomplish goals.
Performed a variety of tasks with a wide degree of creativity and latitude.
Other employment experience
Healthcare- receptionists, medical records –coding/ filing, medical billing, office management,
Non-for profit- Accounting, Accounts receivable, inventory, customer service, volunteer management
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Academic & Professional Affiliations
Alpha Sigma Lambda - Delta Upsilon Omega Chapter Induction: 08/2/2011
Future Business Leaders of America – Phi Beta Lambda: 4/2012
Project Management Institute: 12/2011
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