Urla Browne

Posted on: 2015-07-03

EXPERIENCE

SNRHA SUPPORT SERVICES – Case Worker                                                                                    07/2014 - Present

* Assess prospective individuals to determine eligibility

* Develop service plans with goals and objectives

* Inform clients on the utilization of programs and available community services/agencies

* Provide case management and supportive services to clients

* Schedule referrals to outside agencies for financial and/or social service needs

* Prepare various reports and spread sheets as required

* Coordinate appointments for assessments and enrollments

* Review applicant files for quality control and compliance with SNRHA/WIA guidelines and employment          

DETR - VOCATIONAL REHABILITATION - Technician II                                                               07/2012 - 07/2014

* Managed the front office, schedule appointments, order and maintain supplies

* Processed authorizations to pay for client services and maintain electronic filing

* Facilitated monthly orientations to present services offered by the agency

* Communicated client concerns to counselors

* Coordinated client appointments and services with various community agencies and businesses

ASAP SERVICES, INC. - Service Coordinator                                                                                   05/2009 - 07/2012

* Provided training and recruitment services for participant job development

* Trained handicap clients to coordinate individual transportation issues

* Maintained files and corresponded with various social service organizations

UNITED PARCEL SERVICE

Teleservices – Gen -1 Technician - Las Vegas, NV                                                                      09/2007 - 05/2009

* Provided technical support for all UPS internal customers domestically/internationally using vendor-  developed and UPS-developed software applications

* Provided technical support for applications and operating systems

* Processed Remote Access, VPN Account, AT&T Global Client software and connectivity support

* Maintained LAN, Mainframe, e-mail, MS Outlook support

 Mainframe Console Operator - Alpharetta, GA.                                                                                      09/2006 - 07/2007

* Monitored and maintained all mainframe systems between two data centers

* Conducted daily system checks and prepared shift relief reports

* Implement Change Control via System IPL

* Maintained intranet / internet access support

* Excelled in troubleshooting and resolving technical support issues

SKILLS

* Excellent written and verbal and communication skills.

* Strong interpersonal skills and exceptional ability to multi-task

* The Center for Media Arts – Certificate – Information processing & Communications Management

* Mentor Technologies - Interconnection Cisco Network Devices (ICND)

   Institute of Computer    Networking Technology (ICNT) - LAN/WAN Networking

* Help Desk 2000 - Certified Help Desk Manager

    Merrill Lynch Systems Professional Development Center