Professional Resume

Posted on: 2015-05-20

Shanice Cole

804-263-6574   Email: [email protected]

EDUCATION       Winthrop University, Rock Hill, SC                                                                                  August 2010

                                Bachelor of Science

                                Athletic Administration

Southern New Hampshire University                                                                             September 2011-Feb 1 2015

                                 Master’s in Business Administration

                             Final GPA 3.6

HONORS               Deans List 2007, 2008 & 2009

                                Member of Sigma Alpha Pi, National Society of Leadership and Success

PROFESSIONAL EXPERIENCE:

                STATE FARM

                           Injury Claims Associate                                                                                                                            February 2013-present

• Communicating with customers, paralegals, attorneys, medical providers and etc over the telephone, in person, and in written correspondence
• Relay changes in policy information to coworkers and policyholders
• Provides recommendations for supervisors and claim associates on solutions to settle claims.
• Analyze, recognize, and recommend solutions to potential problems found in claims
• Consistently delivers a remarkable customer experience through assisting and handling claims involving injury.
• Within approved limits, applies claims settlement procedures to handle claims, initiate claim payment process, and close files assigned by Auto Claim Management, Claim Specialist, and/or electronic assignment.
• Evaluates injury claims and make recommendations on a settelement
• Suggest ways to improve claim handling and promote more efficient claim handling to reduce tasks
• Communicates with team members, business partners, and external customers in handling claims involving injuries.
• Partake in meetings and conversations with coworkers, supervisors, and managers to provide information on claims, investigate coverage questions, present facts and assist in analyzing of claims

RICHMOND CITY PUBLIC SCHOOLS                                                                                                         September 2012-Feb 2013

                Substitute Teacher

• Followed policies and regulations in keeping progress notes and student records
• Maintained office hours for instruction and conferencing
• Demonstrated and reinforced social standards of behavior
• Established norms of class behavior and maintained order at all time
• Taught various subjects and prepared class materials in absence of teacher
• Employed lecture, demonstration, and discussion teaching methods in class

TLK GROUP                                                                                                                                                     May 2011-April 2012                              Customer Service Representative/Team Leader               

• Trained incoming employees on the objectives & requirements for handling incoming calls
• Established a good and positive relation with employees, led and conferred for management
• Participated and directed in formal and informal meetings with potential clients, senior management, and consultants to gather information to better the company
• Set up residential services for Comcast, handled sensitive information & took payments
• Planned, supervised, and reviewed work of assigned employees
• Analyzed, evaluated & updated course & training materials for training sessions

         UNI BASEL BASKET, Basel Switzerland                                                                                                            Jan 2011- April 2011                      

             Professional Basketball Player

CHARLOTTE KNIGHTS BASEBALL CLUB                                                                                                             April-August 2010

                Intern

• Worked in Sales department (ticket sales, corporate sales, outbound calls, cold calling)
• Gathered & analyzed the data that would affect current & prospective consumers attendance & spending habits
• Analyzed data to evaluate the markets & service provided
• Monitored competitors & helped design new promotional events & marketing strategies
• Helped write & construct monthly email blasts to existing & former clients & fans
• Used various social media sites & strategies such as Facebook, Twitter & Linked In

COMPLIANCE/MARKETING & PROMOTIONS Winthrop Coliseum, Rock Hill, SC            August 2009-May 2010

                Intern

• Supported the Assistant Athletic Director with marketing research efforts to expand sponsorships
• Assisted in running game day operations
• Assisted with reviewing press releases
• Prepped promotions for athletic games
• Assisted in monitor academic performance to ensure continued eligibility
• Assisted in preparing and submitting NCAA paperwork for student athletes
• Accompanied Director of compliance to practice sites to monitor practice activities.

LEADERSHIP OR VOLUNTEER ACTIVITIES:

• Pro Basketball Player - Swiss UNI BASEL 2011
• Winthrop Women’s Basketball Team Captain 2010
• Student Athlete Advisory Council (SAAC), 2008-10
• Toys for Tots
• Westminster Towers Nursing Home
• Richardson Rescue, August 2008-August 2010
• Finley Road Elementary School 2008-10

OTHER EMPLOYMENT: McDonald’s, cashier; Sports Camps in Basel, Switzerland, Counselor; Brown Greer Law, Claims Reviewer; Portrait Innovations, Photographer; Bud Childers Basketball Camp; Team Lead; Comcast Customer Service

SKILLS:

TECHNICAL: Application Software: MS Office, MS Excel, MS OneNote, MS Access, MS Publisher, Sage ACT, Adobe Photoshop

NON-TECHNICAL: Versatile team skills; strong marketing & relationship management skills; strong LEADER, good conflict resolution skills & presentation skills; courage, initiative & risk taking abilities; great communication skills & quick learner.