Dedicated Library Professional
Posted on: 2014-12-08
PROFILE
• Extensive customer service, presentation, and management skills
• Six years of library and information science experience
• Bilingual Fluency: English & Spanish; Strong command of French
EDUCATION
Simmons College – August 2011
Masters of Science in Library & Information Science, Archives Management
University of California Santa Cruz – June 2007
Bachelor of Arts in Modern Literary Studies, Spanish Literature
PROFESSIONAL EXPERIENCE
ProQuest, Seattle, WA | Current
Software Support Specialist
• Responsible for customer service in response to client service requests received via telephone, e-mail, and chat.
• Create product materials as needed to enhance product usage, including FAQ’s, Technical Tips, technical/functional specifications
• Responsible for training the customer experience team using WebEx and in person training
Perkins Library, Watertown, MA (Remote) | October 2011 – November 2014
Media Outreach & Webmaster
• Presented at conferences on the topic of (508) accessibility services
• Worked with Library Director to develop online media outreach material
• Maintain all aspects of the library’s website through content management system
Pueblo a Peblo, Santiago Atitlán, Sololá, Guatemala | February – June 2013
Library Consultant
• Conducted teacher training and mentoring
• Built customized book database
• Assessed and improved school library’s cataloging system
LIBRARY & ARCHIVE INTERNSHIPS
JFK Library, Boston, Massachusetts
Peabody Essex Museum, Salem, Massachusetts; IMLS Scholarship for AML Symposium
Beverly Historical Society, Beverly, Massachusetts
SKILLS SUMMARY
Windows | Mac OS | Adobe Creative Suite | Microsoft Office Sweet | HTML | CSS | XML | MySQL | PHP | EAD | MARC 21 | Dublin Core
PRESENTATIONS & AWARDS
• You Are Never Too Young: Best Practices in Serving Children – National Conference of Librarians Serving Blind & Physically Handicapped May 2012 - Newport, RI
• Beta Phi Mu Honors: International Library & Information Studies Honor Society