Customer Service Representatives
Posted on: 2014-08-18
Donna Cuyler
PROFESSIONAL EXPERIENCE
April 2014 Aon Hewitt CSR
Present Responsible for providing participants with information pertaining to their
Spending Account. Verifying eligibility, eligible and ineligible expenses under the plan working with Providers and Participants to ensure all the required documentation is submitted to substantiate all claims, providing participants with deadlines to file and incur any claims. Being an advocate on the behalf of the participant to ensure they utilize their Spending Account to meet the needs of themselves and family members.
August 2013 Randstad CSR
April 2014 Responsible for enrolling participants in the annual enrollment benefit elections,
Providing pertinent information about the various plans and benefits available
Declaring events and enrolling new hires in their benefits. Coordinating with
Benefit Specialist to ensure the correct benefits are being offered and the correct and most updated eligibility information is available. Responsible for providing participants with information pertaining to their Spending Account, Verifying eligibility, also verifying eligible and ineligible expenses under the plan. Working with Providers and Participants to ensure all the required documentation is submitted to substantiate all claims, providing participants with deadlines to file and incur any claims. Being an advocate on the behalf of the participant to ensure they utilize their Spending Account to meet the needs of themselves and family members.
September 2008 May 2011 | AON-HEWITT Quality Coach
Responsible for auditing employees involved in the Annual Enrollment with Aon Corporation. Also provided coaching to the new hires and the CSR’s on the DEVA team. Performed duties also as a customer service representative for Annual Enrollment, Flexible spending and Deva.
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January 2007- May 2008
| Medcost LLC, Winston Salem Customer Service Representative
Responsible for managing multiple tasks effectively in deadline-driven environment. Directed clients to their medical insurance carriers for benefits and eligibility issues. Verified with providers the repricing of their claims. Provided claims administrator information and guided providers in the use of the website and repricing on-line guide . |
April 2005- March 2006
| CenterPoint Human Services, Winston Salem, NC Front Desk Clerk
Provided front-desk representation, clerical support and customer service for facility providing various services for individuals challenged by life situations. Responsible for providing prompt, courteous and efficient service to clients of varying ethnic socioeconomic backgrounds.
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May 2003 – April 2005
| Nash General Hospital, Rocky Mount, NC Patient Account Representative
Accountable for coordinating care, scheduling appointments, handling insurance Authorizations, processing claim forms, entering charges, preparing deposits and discharging patients.
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ADDITIONAL EXPERIENCE
United States Army – Honorable Discharge – 1991
Computer Operator Supervisor
Data Entry Operator
EDUCATION
Forsyth Technical Community College - Winston Salem, NC
AAS in Paralegal Technology May 2013
Maric College of Medical Careers – San Diego, CA
Completed Course in Medical Assist, received Certificate in 1996
Grossmont College – El Cajon, CA
Completed courses in pursuit of Bachelor of Science Degree in Business Administration