Executive Secretary

• Bilingual- Spanish (fluent)
• Type 65 words per minute
• Highly knowledgeable in MS Word, Excel, Access, PowerPoint, Publisher, and Quickbooks
• Knowledgeable in Quantum Software
• Highly computer literate
• Efficient in data entry, record keeping, and filing
• Attentive to the needs of the general public
• Unsurpassed interpersonal skills

• Goal driven leader
• Efficient time and project management
• Excellent written and verbal skills
• Highly adaptable to change
• Innovative problem solver
• Productive employee with solid work ethic
• Quick Learner
• Detail Oriented
• Knowledge of Human Resources procedures

• Reconciled company’s bank statements using Quickbooks
• Managed Accounts Payable and Accounts Receivable
• Efficiently developed internal controls for the corporate collection system
• Generated, reviewed, submitted, and processed billing for customer accounts using Quantum
• Design, implement, and support corporate data network system
• Standardized IT procedures companywide
• Performed general office duties such as filing, faxing, and office organizing
• Ensured Public Works bids were bonded and insured
• Translated notices for Public Works projects to Spanish
• Assisted the Vice President in disputing discrepancies with vendors and suppliers

• Participated in the recruitment process
• Assisted in the development of policies for increased accountability and behavior issues
• Processed weekly payroll
• Completed and filed EDD Benefit Audits
• Responsible for remitting child support payments to the state of California
• Responsible for tracking and issuing 941 Tax Payments
• Assisted employees with benefits questions
• Served as an employee advocate
• Participated in the development, implementation and ongoing compliance monitoring for the Gas Co. customer account
• Coordinated, implemented, and monitored compliance with the California Air & Resource Board for Off-Road and On-Road vehicles
• Stayed abreast of evolving pollution-reduction regulations

• Billed and Maintained attorney membership accounts
• Billed attorneys for case fees owed to Attorney Search Network
• Reconciled attorney accounting
• Overhauled the collection system through

effective management which resulted in the collection of over $6.6 million

• Audited attorneys four (4) times per year
• Optimized Quarterly Report process
• Investigated audit discrepancies
• Analyzed and interpreted data independently
• Performed extensive data entry
• Provided Quantitative data to Marketing department which contributed to budget decisions
• Managed 2 employees
• Created and implemented a budget for office supplies

• Negotiated vendor contracts
• Formulated spreadsheets which are still being used company-wide today
• Efficiently problem-solved attorney complaints
• Processed employee bonuses on a monthly basis
• Provided support to the IT department

• Assisted clients in incorporating their business
• Established credit accounts for clients and their companies
• Assisted clients in developing strategies to further business growth
• Worked with clients nationwide
• Pursued customer satisfaction above and beyond the basic job description
• Trained new associates
• Efficiently addressed customer complaints
• Quickly identified and solved problems created during business set up
• Created memoranda and letters to clients regarding the status of their business
• Assisted in corporate budgeting and finance

• Worked with doctors, lawyers, and insurance companies nationwide
• Scheduled diagnostic exams for patients nationwide
• Responsible for on-time delivery of results, X-Rays, and reports to doctors’ offices and insurance offices
• Managed 3 of One Call Medical’s special accounts
• Performed thorough patient follow-ups
• Contributed to maintaining healthy relationships between doctors’ offices, adjusters, and nurse case managers with the company
• Created systems to ensure the prompt delivery of diagnostic exam results
• Multi-task under pressure
• Made all necessary efforts to contact patients when Workers Compensation was unable to

• Assisted the courtroom clerk in tracking exhibits for criminal cases
• Assisted pro per individuals in completing the Findings & Orders form
• Reviewed case files for completion prior to judgment submittal for Judge’s approval
• Assisted the Judge in preparing for the evening class he taught at Allan Hancock College