Office

Posted on: 2013-04-21

RUCHI MAINI

| A-1/19, Jain Park , Matiyala Road,Street No. 5, Uttam Nagar New Delhi-110059|                                 ( +91-(phone hidden)815

| (email hidden) |

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Work Experience:

Apr2012 to Sep2012                           J-EPIC Global Pvt.Ltd.                      Position: HR Executive

Responsibility

• Short listing candidates according to clients requirements 
• Conducting the preliminary round of selection (interview)
• Responsible for joining and other formalities
• Negotiating Salary with the candidates.
• Recruitment, through employee referral, job portals.
• Appointment formalities

Accomplishments

• Always polite with candidate
• Fulfill client requirement

Sep 2009 to Jan 2012                         Dish tv India Ltd.                   Position: Sr. Customer Care Executive

Responsibility

• Worked with Dish TV solved customer quarries.
• Answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
• Provide effective and timely resolution of a range of customer inquiries.
• Handled a high inf lux of inbound calls within a dynamic call center environment
• Responded to customer inquiries and requests and resolved issues efficiently and professionally.

Accomplishments

• Answered 90% of calls within 30 seconds
• Always met 100% quality
• Always 100% attendance

Jan 2008 to July 2009                                    ATS Services (Citi Financial)             Position: Sales Officer

Responsibility

• Making calls regarding personal loan.
• Achieved the target on daily bases
• Making MIS report on daily bases
• Coordinated with branch Manager
• Handling team of 5 people

Accomplishments

• Achieved monthly target
• Provide loan to the right customer

Academic Qualification:

• Post Graduation Degree (MBA) in HR from SMU.
• Done BA (Pass) from Delhi University
• 12th from C.B.S.E Board
• 10th from C.B.S.E. Board

Technical Skills :

• Pursuing O level Course from  DOEACC Society.
• Operating systems: MS Dos. Windows 98, 2000, XP, Vista.

Interests :   

• Listening to music & Surfing Net.

Personal Checklist :

• Father’s name        : Mr. Vinod Kumar
• Date of birth                      : 21st May 1986
• Sex                        : Female
• Marital status         : Single.
• Language known   : English, Hindi & Punjabi