Manager

Posted on: 2013-03-13

EDUCATION:

                CUNY Hunter College

                Bachelors of Arts in Mass Communications/Media Studies                                                                                  Graduated 7/2009

SKILLS:

• Microsoft Excel, Word, Outlook, Power Point, Access                                 Lot Pro
• Strong Customer Service background                                                             Dealer.com
• Facets                                                                                                                    Salesforce CRM
• Internet Research                                                                                                                Final Cut Pro
• C-Dash                                                                                                                  Social Media: Facebook, Imeem, Twitter, Myspace
• Higher Gear                                                                                                          Instagram, Tumblr, Ilike, Youtube

WORK EXPERIENCE:

                Akuaba Fashions                                                                                                                                                                   10/2011-8/2012

                Boutique Manager

• Opened/Closed the boutique.
• Sold authentic African clothing and handled, printed labels, and shipped out customer orders.
• Answered telephone and email correspondence and handled all things customer service related.
• Handled store accounts and transactions and updated store décor to coincide with upcoming holidays.
• Dealt with every aspect of customer relations and personal styling.

Smart Tuition (Consultant)                                                                                                                                                8/2011-10/2011

Account Manager

• Provide excellent customer service to clients.
• Handle communication, manage accounts, and update student/school information in the company database.

Provider Relations (Consultant)                                                                                                                                         4/2011-8/2011

AmeriGroup

• Heavy outbound calling to doctors’ offices and heavy data entry.
• Contacting doctors and hospital facilities affiliated with AmeriGroup to update their credentialing information in AmeriGroup’s provider audit database.

Loman Ford Kia                                                                                                                                                                  9/2009-4/2011

Buisness Development Center Supervisor/Internet Sales Manager

• Communications/Public Relations Department to drive internet traffic into the dealership.
• Provided superior customer service/care and follow-up with new and existing clients.
• Gained customers interest in purchasing vehicles through telesales.
• Handled large volume of incoming/outgoing calls. (approximately 75-110/day)
• Coordinated customer appointments for the Auto Dealership.

EMI Music North America/Bad Boy Records                                                                                                                 9/2008-7/2009

Marketing/Promotions (Paid Internship)

• Assisted with marketing projects for Blue Note Label Group, Capitol Records, & Virgin Records.
• Marketed Blue Flame and Ciroc products and prepared and sent out press packets.
• Prepared Ciroc branded inventory and shipped them for Superbowl 2009.
• Updated newly launched C-Dash program and various Artists Online Health Assesments.
• Participated in project for EMI Classics 70th Anniversary and located/compiled music that is no longer produced.
• Researched websites of label artists to update statistics, update single and album sales, and charted song play counters.

Kenneth Cole Productions, Inc                                                                                                                                          9/2008-12/2008

Planning/Buying (Paid Internship)

• Worked with Planning/Buying Manager to generate ideas for improved product performance.
• Participated in four new store openings in Puerto Rico, Deer Park, St. Augustine, and Jersey Shore.
• Assisted planners and merchants with new orders and reported updates.