Manager Resume
EDUCATION:
CUNY Hunter College
Bachelors of Arts in Mass Communications/Media Studies Graduated /
SKILLS:
- Microsoft Excel, Word, Outlook, Power Point, Access Lot Pro
- Strong Customer Service background Dealer.com
- Facets Salesforce CRM
- Internet Research Final Cut Pro
- C-Dash Social Media: Facebook, Imeem, Twitter, Myspace
- Higher Gear Instagram, Tumblr, Ilike, Youtube
WORK EXPERIENCE:
Akuaba Fashions /-/
Boutique Manager
- Opened/Closed the boutique.
- Sold authentic African clothing and handled, printed labels, and shipped out customer orders.
- Answered telephone and email correspondence and handled all things customer service related.
- Handled store accounts and transactions and updated store décor to coincide with upcoming holidays.
- Dealt with every aspect of customer relations and personal styling.
Smart Tuition (Consultant) /-/
Account Manager
- Provide excellent customer service to clients.
- Handle communication, manage accounts, and update student/school information in the company database.
Provider Relations (Consultant) /-/
AmeriGroup
- Heavy outbound calling to doctors’ offices and heavy data entry.
- Contacting doctors and hospital facilities affiliated with AmeriGroup to update their credentialing information in AmeriGroup’s provider audit database.
Loman Ford Kia /-/
Buisness Development Center Supervisor/Internet Sales Manager
- Communications/Public Relations Department to drive internet traffic into the dealership.
- Provided superior customer service/care and follow-up with new and existing clients.
- Gained customers interest in purchasing vehicles through telesales.
- Handled large volume of incoming/outgoing calls. (approximately -/day)
- Coordinated customer appointments for the Auto Dealership.
EMI Music North America/Bad Boy Records /-/
Marketing/Promotions (Paid Internship)
- Assisted with marketing projects for Blue Note Label Group, Capitol Records, & Virgin Records.
- Marketed Blue Flame and Ciroc products and prepared and sent out press packets.
- Prepared Ciroc branded inventory and shipped them for Superbowl .
- Updated newly launched C-Dash program and various Artists Online Health Assesments.
- Participated in project for EMI Classics th Anniversary and located/compiled music that is no longer produced.
- Researched websites of label artists to update statistics, update single and album sales, and charted song play counters.
Kenneth Cole Productions, Inc /-/
Planning/Buying (Paid Internship)
- Worked with Planning/Buying Manager to generate ideas for improved product performance.
- Participated in four new store openings in Puerto Rico, Deer Park, St. Augustine, and Jersey Shore.
- Assisted planners and merchants with new orders and reported updates.
