Student Services Representative
Posted on: 2012-11-16
Education:
Sullivan University-Louisville, Kentucky-Master’s in Human Resource Leadership
Sullivan University-Louisville, Kentucky-Bachelor’s Degree in Business Management
Experience:
National College-Student Services Representative, Louisville, Kentucky 04/09-11/12
- Assists prospective, current and re-entry students with all administrative and academic required paperwork, as well as financial planning.
- Perform any/all duties defined in the Student Service Representative position descriptions.
- Investigate, develop, recommend, implement, and/or revise University procedures relating to specific area(s).
- Serve as the ‘lead worker’ for other staff who have questions.
- Act as ‘back-up’ to various administrative employees.
- Serve as department liaison to work with other University employees and/or outside agencies relating to assigned area of specialty.
- Independently analyze special requests and considerations and make determination and give authorization.
- Coordinate workflow and operations as assigned.
- Routinely handle confidential information. Assist coworkers, customers, etc with sensitive issues or decisions.
- Authorize approvals, exceptions, payments, etc within assigned scope of responsibilities.
- May be assigned to act as departmental liaison with other University departments and external contacts.
- Administers grades and records placement evaluations.
- Maintains accurate student records.
Elwood Staffing-Recruiting Assistant, Louisville, Kentucky 11/2008-01/2009
- Served as initial contact for callers and visitors to company.
- Providing general administrative support to the HR dept, in recruitment.
- Performing routine clerical duties including the processing of mail, filing, photocopying, faxing, data entry, scheduling of meetings related to recruitment procedures.
- Providing horizontal support to other staff members of the HR unit if needed.
- Performing any other supporting tasks assigned by the hierarchical supervisor.
- Arranging interviews
- Identify sources for qualified candidates.
- Prepare for interview such as: make plan of interview, inform to candidates.
- Input applicant’s information into HR database
- Provided general office support for all functions of the front office.
- Maintained a positive, professional and upbeat image at all times.
Humana Inc.-Underwriting Analyst, Contract Specialist, Lead Billing Representative Louisville, Kentucky 11/1997-09/2008
- Performed standard financial risk analyses using basic skill and techniques in conformance with
- Established underwriting policies, procedures and methodologies.
- Worked closely with customers, sales offices and agents to resolve demonstrated customer needs.
- Participated in special projects as assigned by the underwriting manager.
- Completed change request for customer records as well as process renewals and new business installations.
- Made changes in benefits, revisions of premium rates for commercial members.
- Responsible for auditing and reconciling premium payments for commercial accounts and
- Resolving any discrepancies determined in monthly reconciliation process.
- Monitored accounts receivables to ensure timely collection payment.
- Made collection calls on outstanding accounts.