Hotel General Manager

Posted on: 2012-10-05

Paula J. Wilke

 ■ (email hidden)

Hotel General Manager

Highly focused manager with experience ranging from small to multi-site hospitality operations. Comprehensive knowledge and understanding of all sectors of hotel property management

Areas of Expertise

Professional Experience

Food Lion, LLC– Zebulon, NC
Management Training
Manage and Supervise Front End Feb 2012 to Present
Part Time position while caring for parent

Discarded Minds LLC – Richmond, VA
Business Consultant Sept 2010 to Feb 2012

• Diverse contract work
• Diverse Office & On-line Temporary Assignments
• Design new advertising and marketing campaigns
• Implement marketing & advertising
• Networking and brand marketing

YYP Corporation — Virginia Beach, VA
Hotel General Manager Nov 2009 to Sept 2010

• First five months owner was out of the country in India.
• Recruited new staff employees & Customer Service programs.
• Managed operations & staff of hotel.

ACHIEVEMENTS

• Launched Brand new name and all marketing and advertising.
• Structured and implemented programs and policies for employees.
• Fostered a teamwork/open-door environment.
• Analyzed business, implemented new customer service change.
• Worked closely with the State Auditors and City Officials.
• Negotiated new contractors and vendors accounts.
• Brought in 60,000 of new rental revenue with Group Reservations.

Jade Tree Cove Resort — Myrtle Beach, SC
General Manager Jan 2003 to June 2009

• Managed operations of resort timeshare on the oceanfront.
• Increased timeshare ownership.
• Developed new streamlines of rental revenue.

ACHIEVEMENTS

• Received Ice Awards for Outstanding Customer Service from City of MB.
• Property won Gold Star, Silver Star and diverse Hospitality Awards.
• Implemented brand new activities and amenities for resort which had none.
• Instituted P & L, budgets, forecasts and projections.
• Leveraged strengths in cost-effective marketing management campaigns.
• Developed 60,000 of advertising and internet marketing no cost to resort.
• Trained and created brand new customer service policy.
• Managed 250,000 building structural renovation
• Created weekly ownership meetings.
• Managed execution of executive board meetings.

Albertson’s Food Distributors, Orlando & Sarasota Florida

PIC Manager/Assistant Store Manager Feb 2002 to Jan 2003

Front End Manager Jan 2001 to Feb 2002

Amsterdam Advertising Specialties & Promotions

Executive Director

Amsterdam, New York Mar1999 to Jan 2001

Recruiter, Exec Director

Diverse Executive & Administrative Positions Jan 1989 to Mar 1999

Albany, New York

EDUCATION & CERTIFICATIONS

Gaitlin University – Virginia, September 2011

Advanced Management

Bryant & Stratton Business Institute

Concentration: Marketing & Advertising/Communications

On-line Training & Development

Management, HR, Leadership, Marketing, Recruiting, Advertising

AWARDS

National Leadership Award; White House, 2006

Ice Awards from City of Myrtle Beach, SC, 2009

Excellence Customer Service Awards; NY, Florida 1(phone hidden)

AFFILIATIONS

Quality International Circle *Executive Who’s Who*Exec-U-Net Association*Intelligent Social Media Group