Dynamic Leader

Posted on: 2012-09-13

PAULA J. WILKE

(email hidden)

Wake Forest, NC 27587

 

QUALIFICATIONS

 

 

s  Timeshare Properties

s  Extensive Computer

s Multi Unit Apartments

s  Communication Skills

s  Research Abilities

s  Bookkeeping & Payroll

s  Presenter/Public Speaker

s  Creative & Innovative

s  Newsletter & Brochure

s  Office Management

s  Customer Service Management

s  Team Building & Training

s  Cost-Reduction Strategies

s  Human Resources

s  Expense Reduction

s Customer Service Enhancement

s  Advertising & Marketing

s  Design & Ad Campaign

s  Branch Manager

s  Asset Financials; Budgets

s  Performance Management

s  General Bookkeeping

s  A/P & A/R

s  Inventory Management

s  Retail Operations Management

s  Complaint Management

s  Property Management

 

 

 

PROFESSIONAL EXPERIENCE                            

 

Food Lion, LLC– Zebulon, NC

Training Management

Manage and Supervise Front End                                                      Feb 2012 to Present

   Part Time position until I obtain full time employment

 

Discarded Minds LLC – Richmond, VA

Business Consultant                                                                                                 Sept 2010 to Dec 2011

s  Diverse contract work until full time employment is obtained

s  Diverse Office & On-line Temporary Assignments

s  Design new advertising and marketing campaigns

s  Implement marketing & advertising

s  Networking and brand marketing

              

YYP Corporation — Virginia Beach, VA

General Manager                                                                                                         Nov 2009 to Sept 2010

s  First five months owner was out of the country in India.

s  Recruited new staff employees & Customer Service programs.

s   Developed new brand name of Hotel.

 

ACHIEVEMENTS

s  Launched Brand new name and all marketing and advertising.

s   Structured and implemented programs and policies for employees.

s  Fostered a teamwork/open-door environment .

s  Analyzed business, giving recommendations to the owner.

s  Worked closely with the State Auditors and City Officials.

s  Negotiated new contractors and vendors accounts .

s  Brought in 60,000 of new rental revenue with Group Reservations.

 

 

 

 

Jade Tree Cove Resort — Myrtle Beach, SC

General Manager                                                                                                         Jan 2004 to June 2009

Assistant General Manager                                                                                   Jan 2003 to Jan 2004

s  Managed operations of resort timeshare on the oceanfront.

s  Increased timeshare ownership.

s  Developed new streamlines of rental revenue.

 

ACHIEVEMENTS

s  Received Ice Awards for Outstanding Customer Service from City of MB.

s  Property won Gold Star, Silver Star and diverse Hospitality Awards.

s  Implemented brand new activities and amenities for resort which had none.

s  Instituted P & L, budgets, forecasts and projections.

s  Leveraged strengths in cost-effective marketing management campaigns.

s  Developed 60,000 of advertising and internet marketing no cost to resort.

s  Trained and created brand new customer service policy.

s  Managed 250,000 building structural renovation

s  Created weekly ownership meetings.

s  Managed execution of executive board meetings.

 

Albertson’s Food Distributors

PIC Manager/Assistant Store Manager                                                          Feb 2002 to Jan 2003   

Front End Manager                                                                                                    Jan 2001 to Feb 2002

Orlando & Sarasota Florida

 

Amsterdam Advertising Specialties & Promotions

Executive Director      

Amsterdam, New York                                                                                                   Mar1999 to Jan 2001

 

Recruiter, Exec Director

Diverse Executive & Administrative Positions                                                    Jan 1989 to Mar 1999

Albany, New York

 

EDUCATION & CERTIFICATIONS

Gaitlin University – Virginia, September 2011

Advanced Management

 

Bryant & Stratton Business Institute

Concentration: Marketing & Advertising/Communications

 

On-line Training & Development

Management, HR, Leadership, Marketing, Recruiting, Advertising

 

AWARDS

 

National Leadership Award; White House, 2006

Ice Awards from City of Myrtle Beach, SC, 2009

Excellence Customer Service Awards; NY, Florida 1(phone hidden)

 

AFFILIATIONS

 

 

      Quality International Circle

                Executive Who’s Who                                                  

                                Exec-U-Net Association                Intelligent Social Media Group