Human Resources Manager
Posted on: 2012-09-07
Human Resources Manager® Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.
® Demonstrated success in negotiating win-win compromises, writing personnel manuals, corporate policies, job descriptions and management reports.
HR Skills
HR Department Startup Employment Law FMLA/ADA/EEO/WC Mediation & Advocacy | Staff Recruitment & Retention Employee Relations Benefits Administration Organizational Development | Orientation & On-Boarding Training & Development Performance Management HR Policies & Procedures |
Professional Experience
Provides pharmacy services for long-term care facilities.
Human Resources Manager, 2009 to Present
Recruited to help transition from a Professional Employer Organization to an internal HR and payroll department. Worked with senior management to create HR policies and procedures; co-created benefit program; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; and handle HR generalist workplace issues for six locations in three states.
Key Results:
® 20% increased efficiency accomplished by streamlining time records to an online timekeeping system. Outcome: Improved/Compliant record keeping and timely processing of payroll records.
® Played a key role in ensuring the successful launch and staffing of the new Phoenix office. Spearheaded recruitment efforts, interviewing, hiring, benefits packages, and new-employee orientation.
® Developed a compliant new hire orientation program which simplified the onboarding process and ensured all paperwork is received in a timely manner, equipment is available, and employees are introduced to all departments.
® $80,000 annual savings achieved through negotiation of PEO and insurance benefits for 2011 which also offers enhanced insurance coverage for employees.
® $30,000 recovered for year 2010 by conducting an audit of the workers’ compensation policy and correcting the misclassification of employees.
® $25,000 in 2010 and $15,000 for 2011 in unemployment claims was saved by training and assisting managers in their disciplinary procedures in addition to ensuring proper documentation as well as policy/procedures enforcement.
® Developed employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information.
® Introduced company’s first formal performance review program, creating a goal-oriented system for the entire organization.
Professional Experience (continued)
Second largest long-term care pharmacy in the nation servicing more than 350,000 nursing home residents.
Admin Assistant, 2006 to 2009 | Lead Billing Coordinator, 2004 to 2006 | Admin Assistant, 1997 to 2004 |
Promoted to fulfill a broad range of billing functions, including training, scheduling, disciplinary action and reporting. Co-chaired new hire orientations and presentations, and payroll coordinator functions. Oversaw accounts payable and petty cash as well as medical records printing for over 90 nursing homes.
Key Results:
® Co-wrote A/R Billing Manual which was implemented throughout the region.
® Created a scheduling table that increased efficiency in the billing department by 30% and reduced errors by 15%.
Education & Certifications
professional in human resources (phr) — Fort Worth, TX
01/03/2012 thru 01/03/2015
University of Phoenix — Phoenix, AZMasters in Business Administration (MBA), Human Resources Management, 2010
University of Texas — Arlington, TX
Bachelor of Arts (BA) in Criminology and Criminal Justice, 2003
Activities: Worked full-time concurrently during college as an administrative assistant and HR Generalist.
Of Note
Professional Development:
® Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers’ compensation and workplace safety/security.
Affiliations & Memberships:
® Society for Human Resource Management (SHRM)