Senior Telephone Service Representative

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• Solid work ethic 
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• Ability to communicate effectively
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• Ability to lead and motivate a team in order to accomplish shared goals
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• Ability to deal with crises in a calm and professional manner
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• Ability to learn quickly and retain information
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• Trained on banking regulations yearly 
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Providing Member Service in a courteous, efficient and professional manner, answering telephone inquires and directly assisting members with issues and referring products, all teller duties and functions, opening new accounts and establishing sub-accounts, cross selling products and reaching and surpassing goals, and assisting management team members with auditing teller drawers, ATMs, and branch vault.

Assisting members in establishing various types of accounts and handling loan related transactions, supporting the branch’s growth objectives by advising members of products and services, taking an active role in community events, such as Habitat for Humanity and Susan G. Komen Race, assisting in various branch daily operations: opening and closing procedures, assisting tellers with overrides and check hold decisions, and ordering branch supplies and all teller duties and functions including cash handling and balancing.

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• Received a Fraud Fighter Award for stopping fraud in branch
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2004  Pacifica high School

Oxnard, CA

1yr  Ventura Community College
AA in Progress